Job Description
Why this role matters:
In Enterprise, we approach the market via 4 Sales Segments: SoHo, Small and Medium Enterprises (SME), Corporate and Public Sector & Wholesale. SoHo in this context considers 1-5 employee companies and SME considers 6-250 employee companies.
This is a key role in a new strategic function that is being established to enable performance excellence in our sales channels. You’ll have the unique opportunity of joining our Channel Management & Sales Distribution function at the beginning and take real ownership of optimising how our channels interact with and are enabled by, the wider organisation. This role is critical to maximising channel performance and sales opportunities through in-depth analysis, insight, problem-solving and commercial judgement. Senior stakeholder engagement will play an important part.
Role responsibilities:
- Builds reports and dashboards to monitor key sales performance indicators including those required to understand the sales pipeline
- Develops processes and dashboards to monitor and drive the sales pipeline of the SME sales channels
- Uses self-serve data visualisation tools to develop reports and dashboards (e.g. tableau, salesforce)
- Analyses data to provide insights on the performance of the SME sales channels
- Provides analysis to channel managers, sales channels and commercial colleagues
- Builds forecasts for sales metrics including sales pipeline as required
- Identifies opportunities to simplify and improve the quality of data available to salespeople
- Identifies, manages and improves sales campaigns
- Interface with the MIS organization to detail and prioritise reporting requirements
- Automates new and existing reporting processes within the channel management team
- Provides data and insight into SME planning and performance management sessions as required
Skills we are seeking:
- Analytical, modelling & research skills: Strong analytical capability, able to communicate complex data in a simple, meaningful way for different stakeholder groups and confident Excel user. Mandatory previous experience in working through business problems (analysis, modelling, research, strategic recommendations).
- Use data analytics: Uses data analysis to show underlying principles, processes, or systems improvements. Attention to detail is key.
- Storytelling with data: Skills in articulating the analysis; drawing on data and analytical techniques where appropriate and communicating this to business audiences.
- Business acumen: Knowledgeable in the drivers of sales performance, including key sales KPIs.
- Stakeholder Management: Uses influence and creates alignment between potentially conflicting stakeholder needs, to recommend and get buy-in to actions.
- Data validation: Applies expertise in data analytics and data validity, and uses judgement to ensure conclusions have integrity.
- Be Agile: Uses collaborative or agile test-and-learn approaches.
The experience we value:
- Highly proficient with MS Excel and MS PowerPoint is a must.
- Experience in collaborating with and influencing stakeholders.
- SQL, Tableau, and other data visualisation tools experience would be highly advantageous.
- Building Salesforce dashboards is advantageous.
Benefits:
- Competitive salary
- 10% on-target bonus
- 25 days annual leave, plus bank holidays
- Pension scheme (5% from you, 10% from BT)
- Flexible benefits
- Employee discounts (50% off EE for you, 30% off EE for friends & family and discounted BT broadband & TV)
Other information:
We’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution that they make. When we say you’re welcome at BT, we really mean it.
The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
*Studies have shown that women, people with long-term health conditions, disabilities, or are neurodiverse, and people of colour are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate differences. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck into tough challenges, pitch in with ideas, and make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Job Types: Full-time, Permanent
Salary: £1.00 per year
Benefits:
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Birmingham, B4: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Birmingham, B4
Reference ID: https://jobs.bt.com/BT/job/Snowhill-Sales-Performance-Analyst-Birm/766719702/
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