Housing Officer
Permanent
Full Time- 35 hours per week
Monday-Sunday Hybrid
Full Time Salary 29,954-£33,109
Location-Rochdale,United Kingdom
Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.
The difference you’ll make
You’ll be responsible for providing a customer focused housing service provision across supported and sheltered schemes. In addition, you will be required to deliver a day-to-day housing management service across schemes and monitor service level agreements with partners.
So, who are you?
Your usual responsibilities as a Housing Officer will include Ensuring occupancy targets are met, through lettings and refurbishments of properties. Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies. Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective.
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working
Enjoy the rewards
Working with us, you’ll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development and technology.
Click here, for more information.
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work
Applications may close before the deadline, so please apply early to avoid disappointment
For your application to be considered please ensure you complete and attach alongside your CV a Supporting Statement detailing in a few sentences why you have applied and feel you are a suitable candidate for this role
Job Profile
The Housing Officer is responsible for providing a customer focused housing service provision across supported and sheltered schemes. You will be required to deliver a day-to-day housing management service across schemes and monitor service level agreements with partners.
Accountabilities or “What You Have to Do”
- Ensuring occupancy targets are met, through lettings and refurbishments of properties.
- Meeting rent collection and arrears targets.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Adhering and assisting in the management of the scheme’s allocations procedure.
- Monitoring and meeting relevant health and safety standards in properties.
- Carrying out day-to-day administration duties.
- Assisting in the monitoring of service contracts.
- Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective.
- Monitoring the schemes meet planned maintenance programs and that on-site delivery is well managed and in line with customer requirements
- Delivering high standards of housing management and ensuring that the service is meeting best practice.
- Promote and encourage a high level of client involvement, consultation, and communication.
- Delivering a high standard reception service across all services/ properties.
- Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating tenant responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhood.
- Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.
Service Delivery
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be customer led and be accountable for positive and tangible outcomes
- To understand that Care and Support are a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- Working as part of a multi-disciplinary staff team and meeting the requirements of a rota system, ensuring cover is available across all services.
- Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
- Working as part of a team to ensure a high standard housing management service is delivered to customers and partners.
- Working in partnership with other key agencies, both in the statutory and voluntary sectors.
- Using appropriate IT systems and maintain professional and timely records.
- Ability to interpret effectively financial information relating to rents, charges and contracts.
- Ability to produce accurate and timely reports.
- Attending appropriate training and development opportunities as required.
Other Duties
- To provide a high quality, customer-orientated service championing
- “Riverside Service Style” practices.
- Constantly review work outputs, setting improvement targets and appraising individual performance.
- Participate in the work of the Divisional team, encouraging innovation.
- Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of housing and customer service.
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality.
- To actively promote Riverside locally
- Any other relevant duties as required by the designated manager.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Knowledge, Skills and Experience
Essential
- Experience of working with Vulnerable Client Groups.
- Experience of Housing Management duties.
- Experience of Liaison with Agencies/ Partner Organisations.
Same Posting Description for Internal and External Candidates