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The Greenwich Foundation for the Old Royal Naval College Logo

Volunteer Supervisor

5663786

London, England

1 day ago

26000 - 28000 GBP

The Greenwich Foundation for the Old Royal Naval College


Job Description

JOB DESCRIPTION

JOB DETAILS

Post Title:

Volunteer Supervisor

Job Ref:

ORNC – VM0119

Area:

Visitor Experience & Commercial

Location:

Greenwich, London, SE10

Salary:

£26,000 - £28,000 pa (based on experience)

Status:

Full time

Hours:

Monday to Sunday

(There will be a requirement for evening and weekend working)

Annual Leave:

25 days, pro-rata, exclusive of Bank Holidays

Reports to:

Visitor Experience Manager

Staff Management:

Relationships:

This role will also work regularly with Marketing Team, Learning, Interpretation and Collections department, Chapel Manager and Commercial Events department as well as any other required

DBS Check Required

Yes

The purpose of this role is to coordinate and supervise volunteers on a daily basis, together with the Visitor Experience Department and help to maintain and improve the Visitor Experience Offer.

The Volunteer team is essential to the Greenwich Foundation in providing lasting memories, amazing experiences and educational opportunities to all our audiences.

The Volunteering Supervisor will support the Visitor Experience Manager to develop the Volunteer programme in line with our Strategic vision and priorities, ensuring an excellent welcome and visitor experience.

This role will manage the Visitor Experience Volunteers (Tour Guides and Visitor Hosts, as well as any other developed volunteer positions) that are crucial to our success, by providing professional day-to-day operational management and on-site management, including day to day supervision, recruitment, training, social and learning events and budget management.

The role is varied and requires a high-level of initiative, self-motivation, and interpersonal skills. The post holder is also a key position in role modelling our organisation values and culture, developing an inclusive, collaborative, and high performing team.

This role is expected to be present and visible on site during times when volunteers are required as well as working closely with the Visitor Experience management to deliver the administration of the Volunteer team.

RESPONSIBILITIES

ROLE SPECIFIC

1. Management and support

2. Organisational Volunteer Strategy

3. Volunteer Operations Management

4. Personal Development and Training

Remain up to date in knowledge of visitor offer, retail products, events, and other organisational operations by:

5 Other duties

PERSON SPECIFICATION

Volunteer Supervisor

The Greenwich Foundation for the Old Royal Naval College is committed to making appointments on merit by fair and open processes; taking account of equality, diversity and inclusion.

Essential

Desirable

Experience, Skills and Knowledge

Experience leading a team in a customer service environment

ü

Determined and results-focussed, with a track record of

achieving targets.

ü

Great communication skills, with the ability to connect and share knowledge with a range of audiences

ü

Exceptional customer care skills.

ü

Flexibility to work weekends, bank holidays, and occasional

evenings.

ü

An understanding and ability to motivate a team to promote products

ü

Demonstrable experience of leading, appraising and motivating staff.

ü

An interest in tourism, history, architecture, art, or visitor

experience is desirable.

ü

A working knowledge of a foreign language would be useful.

ü

Highly developed presentation skills.

ü

Personal Qualities

To demonstrate commitment to the Foundation’s values.

ü

A commitment to and demonstration of good professionalism.

ü

A transparent way of working.

ü

Highly motivated and proactive, with excellent interpersonal skills.

ü

Excellent written and oral communication skills.

ü

Able to maintain productive working relationships with external and internal contacts and providers.

ü

Ability to work autonomously with limited support.

ü

A logical thinker with strong problem solving skills.

ü

Ability to reach decisions and judgments based upon balanced assessment of the technical, business and human factors involved.

ü

Accurate with strong attention to detail.

ü

Calm under pressure, flexible, friendly and helpful.

ü

Discreet with an understanding of the need to maintain confidentiality.

ü

Respect for equality of opportunity, diversity and inclusion with practical ideas for their implementation within the scope of the post.

ü

Demonstrable experience and ability to work within a high performance environment and to deliver KPIs as defined.

ü

The organisation values diversity and is committed to making appointments on merit by fair and open processes, in accordance with its equal opportunities policy.

Our Values

Bold | Imaginative | Embracing | Resourceful

BOLD

We’re proud of what we have and confident to shout about it. We’re adventurous with our offer and we lead our partners for everyone’s benefit

IMAGINATIVE

We make inventive use of our resources to realise our potential

EMBRACING

We’re warm and approachable, welcoming diverse people and ideas, and creating a positive, nurturing environment

RESOURCEFUL

We’re flexible in our approach, resilient and responsive to new opportunities

Supplementary Information

About the Old Royal Naval College

The Old Royal Naval College was established in 1997 as a charity to conserve the magnificent Baroque buildings and grounds for present and future generations and to provide opportunities for wide and diverse audiences to enjoy and share its significance.

The site is of recognised significance locally, nationally and internationally due to the nature of its architecture, above and below ground, and its position within the UNESCO Maritime Greenwich World Heritage Site. The site is an intrinsic part of the townscape for local people and operates as a significant tourist destination; 1.2 million people visit the site each year.

Our ambition is to become an extraordinary cultural destination which inspires local pride and world-wide acclaim – a place which creates rich and memorable cultural experiences. We inspire and engage the public in heritage and creativity. We conserve and protect the Old Royal Naval College for the nation.

Our strategic objectives are to create and encourage:

The Old Royal Naval College comprises a number of heritage attractions and conference / event venues, namely: The Painted Hall, The Chapel of St Peter & St Paul, Visitor Centre (Pepys Building), learning spaces including the Clore and the Mews schools’ room, Admiral’s House, Skittle Alley & Ripley Tunnel, and Queen Mary Undercroft. The grounds and visitor routes including points of interest / photo opportunities.

What We Do

We are a heritage attraction, a place of worship, learning space, retailer, concert venue, film set, picnic venue, entertainment space, conference venue, wedding venue, exhibition space, performance space, and we have a pub / bar / restaurant. Our offer covers the daytime and nighttime economy. Our engagement programme ensures that visitors enjoy and have memorable experiences here and includes tours, talks, ‘Late’ events, recitals, concerts, family activities, debates, festivals and markets. We are a space for local people, students of the University of Greenwich and Trinity Laban, and tourists from the UK and worldwide. Everything we do is guided by our values bold, imaginative, embracing and resourceful.

For a general overview of the work of the Foundation, please visit our website at: www.ornc.org

Job Types: Full-time, Permanent

Salary: £26,000.00-£28,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Work Location: One location

Application deadline: 03/04/2023


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