Job reference number 292610
Employee Relations Case Manager
Starting Salary £30,000 pa with pay progression. Plus, a potential 10% bonus, 25 days annual leave and pension.
Full time – 35 hours per week
Permanent
Hybrid Working - Blend of on-site and remote working to cover the Cambridgeshire, Bedfordshire, Hertfordshire, and Essex and surrounding geographical areas.
We have an exciting opportunity to join a newly established team to support our business transformation and be part of shaping Employee Relations case management for our Operation.
Our journey to improve never stops, and that’s where we need you. To get there, we need exceptionally talented, bright, and driven people.
About the role
As one of our Employer Relation Case Managers, you’ll work within our operation to support the management of a variety of ER cases, enabling Operations to deliver their people-based accountabilities.
In this challenging new role, you’ll provide practical support to various levels of management within the operational population. In addition to managing and taking ownership of a variety of ER cases, you’ll also provide input into ER case management best practices to drive improvements.
Your case work will touch on all aspects of ER, for example, conduct, grievances, long term absence, and bullying and harassment etc. You’ll also work closely with our Advice and Support Teams to help drive case resolutions.
About You
To be truly successful in this role, you’ll possess the following skills and experience:
- Experience and knowledge of employee relations from either a retail or hospitality background or you are a current operational manager or branch manager performing HR duties such as conducting investigation and disciplinary meetings, managing problematic and long-term absence cases, dealing with grievance related matters, and ensuring compliance with laws and regulations and initiating meetings to discuss corrective actions.
- Ability to quickly engage with and build strong stakeholder relationships
- Strong communication skills, with the ability to effectively manage a variety of stakeholders to influence decision making
- IT literate, with the ability to pick up new systems quickly
- Customer focussed with ability to deliver a high-quality service
- Strong planning and organisation skills, able to effectively multi-task
- Resilient, with the ability to constructively challenge others as appropriate
Desirable criteria
- CIPD or equivalent qualification
- Experience working with trade unions
Extra Benefits
- Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
Next Steps
Closing Date: Monday 20th March 2023. Please note, this advert may close early if the appropriate number of applications has been reached.
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
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