Job Role: eCommerce Executive
Reporting to: Head of Digital Commerce and Customer Experience
Location: Head Office, White City Place, West London
Contract type: Full Time
Closing Date: 17/03/2023
ME+EM Culture
ME+EM is one of the UKs fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly multi-channel sense with six London stores, as well as concessions in Harrods and Selfridges, supporting a rapidly expanding global digital business. In the past 12 months sales have more than doubled to over £50m, and we now sell in more than 75 countries.
We are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding.
Our goal is to make ME+EM as diverse and inclusive as we possibly can and so, with that in mind, we have put into place processes and targets to help us achieve that goal. We make sure everyone has a voice with annual engagement surveys, employee-led committees, focus groups and quarterly town hall meetings. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded.
About the Role
ME+EM is looking for an eCommerce Executive to join our Marketing team. The successfulcandidate will report into our Head of Digital Commerce and Customer Experience and workclosely with the whole Marketing team.This role is responsible for the daily management of UK and US sites for ME+EM includingcontent management, visual merchandising, and trading of the site. This is an excitingopportunity to work in a fast-paced environment, so we are looking for a creative, organisedself-starter with a keen eye for detail.
Website
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Managing the product launch process end-to-end. This involves co-ordinating theinformation required from multiple teams within the business to ultimately ensure thatall products are launched on time.
- Managing timely product enrichment data for both UK and US sites, ensuring allelements are present and correct for product launch.
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Working closely with the Online Merchandiser to ensure that monthly product dropsare executed successfully and the end-to-end customer journey is considered.
- Updates to on-site content product imagery, banners, homepage, blog content toensure it is always consistent and up to date.
- Executing daily visual merchandising of the websites with the guidance of the OnlineMerchandiser, considering brand values as well as commercial elements (stock andsales).
- Working with Online Merchandiser to build campaign landing pages that enhance thecustomer experience and deliver commercially.
- Maintain strong relationships with Buying, Design and Merchandising teams toensure the product launch process is successful and site trade is optimised.
- Execution of all website SEO, including updating metadata, optimising site copy andany other SEO tasks that will help to elevate the brand's online presence.
- Working with the Online Merchandiser to execute cross-selling opportunities acrossthe sites - ensuring that these are in line with the latest collection and drivingcommercial value.
- Coordination of translation workflow, liaising with internal teams and externaltranslation agency.
- Conduct regular audits of product, content, customer care and shipping pages toensure there are no discrepancies and there is consistent messaging across the site.
Third Party
- Working closely with Merchandising to supply monthly product data to Selfridges andHarrods to ensure products are launched on third-party websites.
- Weekly site walks of third-party websites to check product launch status, imagery andsort order of ME+EM category page.
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Main point of contact for third-party digital teams ensuring any trading or commercialdecisions are communication to the ME+EM team and vice versa
The successful candidate
- Interest in the fashion and retail industry and passionate about the ME+EM brand.
- Minimum 2 years experience in an eCommerce environment.
- Creative with an excellent eye for detail
- Well organised with the ability to work under pressure to tight deadlines.
- Customer focused and commercially aware.
- Strong communication skills and ability to work collaboratively within a large team.
- Experience working with Magento and Wordpress preferable.
- Experience of Google Analytics and Data Studio is beneficial.
Employee Benefits:
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25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
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Discretionary annual bonus scheme
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Generous Staff Discount of up to 70% off and Sample Sales
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Generous Friends and Family Discount
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Company Pension Scheme
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Employee Assisted Program (EAP) offering annual health checks, financial wellbeing support and physical and mental wellbeing services
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Length of Service Awards
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Employee referral incentive
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Monthly social and wellbeing events, annual summer and Christmas parties
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Mental Health Awareness and First Aid Training
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Cycle to work scheme
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Volunteer Day
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Tech scheme with Curry's PC world
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Annual Eye Care Voucher for a free eye test and money off glasses frames with Specsavers
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Real Living Wage Employer
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Enhanced maternity and paternity package after 2 years of service
We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply.
When uploading your CV, please do not include any symbols in the name, otherwise the system will not accept your application.
Please email isabelle.cran@meandem.com should you require any adjustments needed to take part in this recruitment process
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage