Recruiter: Amy Laking
Hiring Manager: Ange Emery
Career Grade: TM3
Internal Closing Date: 22.03.23
About us:
In Enterprise, we approach the market via 4 Sales Segments: SoHo, Small and Medium Enterprises (SME), Corporate and Public Sector & Wholesale. SoHo in this context considers 1-5 employee companies and SME considers 6-250 employee companies.
The Channel Management and Sales Distribution function is responsible for providing our Sales teams with the best capabilities, tools and governance to effectively sell within their customer base, improving our sales and customer experience.
Within the sales arena, Commission payments are a key enabler and driver of our sales community. Critical to this role will be the timely production of data and insight that will drive commission payments across the SME channels.
Summary of the role:
The role holder will have responsibility for the delivery, insight and analysis on all elements related to commission, responsibility for driving improvement in forecasting and performance within the relative sales channel, and they will own the collation and payment for all commission and bonus due and resolution of queries for both external channels (BTLB /Partners) and all internal sales teams within SME.
What the role holder will do:
- Responsible for the delivery, insight and analysis on all elements related to commission.
- Responsible for driving improvement in forecasting and performance within the relative sales channel.
- Own the collation and payment for all commission and bonus due and resolution of queries for both external channels (BTLB /Partners) and all internal sales teams within SME.
- Monitor their own work to ensure relevant processes, including governance/compliance considerations, are adhered to and managed appropriately, working with stakeholders to reduce risk and error.
- Communicate the benefits and importance of procedures across multiple stakeholder groups and articulate benefits including improved customer and Sales Experience, increased revenues and decreased costs.
- Ability to deliver process improvements through continuous improvement activity.
- Ability to see trends in performance reporting and make recommendations based on findings.
- Fast turnaround of sales reporting to allow the stakeholder/customer to be fully informed of the required data. Ability to change the level of detail required for the type of meeting, including but not restricted to top level forecast and/or individuals daily performance.
- Tight deadlines for bonus/commission run with focus on attention to detail and right first time.
Skills and experince we are seeking:
- Demonstrates knowledge of PayPlan procedures and processes
- Understands the Business Sales environment and the importance of ensuring accurate commission payments
- Leads and contributes to the review of an end-to-end process
- Advanced excel skills
- Experience of PayPlan and commission's approach
- Excellent communication skills – delivering difficult messages
- Data and trend analysis. Ability to produce narrative, through excel formulas, graphs and PowerPoints of an historic issues with sales data and/or future recommendations.
Other info:
- No formal qualifications required, however role holder must be able to display an advanced level of excel skills.
- New entrants who meet the minimum criteria will take typically 2-3 months before they reach proficiency in the role.
- Typically, the relevant skills take 3-4 months’ time to develop.
We’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution that they make. When we say you’re welcome at BT, we really mean it.
The one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
*Studies have shown that women, people with long-term health conditions, disabilities, or are neurodiverse, and people of colour are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.