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Hamleys Logo

Online Trading Assistant

5663786

London, England

1 day ago

25 - 33 GBP

Hamleys

www.hamleys.com

London, United Kingdom

Ralph Cunningham

Unknown / Non-Applicable

Company - Private

1760


Job Description

Online Trading Assistant

This is an exciting opportunity to be part of a successful and growing eCommerce team.

Are you looking for a role where you can take a hands-on approach to trading and analysis?

Joining at a period of high growth and significant investment into digital, this is an amazing opportunity for someone to contribute to the growth and development of the website.

This position is responsible for maintaining online product catalogue and categories, making updates and amends as required. You will be assisting in ensuring all product is accurately represented onsite with high availability for the customer. This role focuses on product set-up and categorisation, ensuring product ranking is correct and relevant product upsell & cross-selling opportunities are maximised.

The Online Trading Assistant will also assist in reviewing and reporting on Hamleys trade performance to the wider team, identifying opportunities, sharing insights, and recommending action where appropriate. They will also support in onsite product merchandising as required, utilising visual merchandising tools to ensure the most relevant product is visible to the consumer, promoting conversion optimisation by understanding product rankings and usage of product filters.


Key Accountabilities:

  • Work within the eCommerce Trading Team to drive sales, online merchandising, workflow management and improving the speed to market of new product.
  • Ensuring products have the required data and imagery to launch on time and working to resolve any issues as quickly as possible to optimise sales on site.
  • Prioritise the workflow of new product setup with key internal and external contacts.
  • Support with weekly, monthly, and ad-hoc trade reporting, using web analytical tools and sales reporting systems to feedback on performance including sales, availability, conversion, AOV.
  • Maintain strong brand relationships ensuring strong understanding of seasonal priorities and launches.
  • Support in delivery of recommendations based on rationale to drive upsell and cross sell opportunities, AB & MVT testing, and defining test scenarios.
  • Management of onsite search and merch tool and overseeing the testing of new features online.
  • Proactively seek opportunities to improve the customer journey and UX, through competitor review and research and manage the new product roadmap.
  • Optimise site navigation, customer journey and product placement to drive online sales.
  • Support building and delivery of the trade calendar highlighting key opportunities for product, trend, and brand launches.
  • Maintain and update all documentation regarding product information and attributes.
  • Prioritise workflow in reaction to communications of upcoming trading and product promotions both internally and externally.
  • Responsible for ensuring products are available onsite in a timely manner prioritised based on commercial return.
  • Responsible for ensuring that all product content is created by relevant parties and effective from a commercial and customer perspective (including copy/imaginary/SEO/META DATA).
  • Support in creating & editing assets for online using adobe photoshop.
  • Support reporting and troubleshooting on OOS, Abandonments and NPS and feed in solutions to customer challenges.
  • Support onsite testing with key launches, onsite content and trading opportunities across devices and regions.

Required skills:

  • Experience in a fast placed retail marketing environment.
  • Degree qualification in a relevant field.
  • Ability to work independently.
  • Proficient in Adobe Photoshop.
  • Proficiency In all Microsoft Office programmes.
  • Product and stock management systems e.g. Magento
  • You are data driven in your approach, understand the digital customer and able to analyse the key metrics across sales, traffic, AOV and conversion.
  • You will have a commercial mind set with a focus on driving sales & customer retention.
  • You will be able to prioritise and plan to deliver against sales targets & commercial Digital KPIs and supporting the trading function to delivery big commercial trade calendar moments.
  • Attention to detail.
  • You will be passionate about online trading; you’ll be in touch with the latest trends – spotting the next big thing is something that’s always come naturally to you.
  • You will have excellent communication skills, be organised, and have the ability to work across stakeholders within the business.
  • You will understand the competition, and regularly feeds back on their trading activity.


To plan, effectively forecast, and place orders for areas of responsibility. Ensuring you are driving sales through improved availability and that stock is in the right place at right time to maximise full price sell through.

Key Responsibilities:

  • To plan and place orders for new lines according to agreed forecasts and phasing
  • Provide weekly summary of performance within areas of responsibility, relating to sales, stock, profit and promotions and markdown versus budget and last year
  • To plan and place re-orders for all core and new lines to maintain agreed range and Division sales, cover and stock targets and to maintain a credible offer
  • To work with all suppliers and where appropriate the Asia sourcing office to ensure that all orders are delivered on time
  • Key contact for stores on inventory queries for areas of responsibility
  • To liaise with the warehouse to ensure that inbound and outbound priorities are set according to Category plans
  • To liaise with the warehouse to ensure that new and promotional lines are delivered to the stores according to agreed timelines
  • To identify risk and opportunity in season and trade the Category alongside the relevant Buyer
  • Partner with the buying teams to create seasonal strategies for departments relating to all KPI’S
  • Provide historical analysis to develop planning forecasts for areas of responsibility,
  • To Forecast line level sales for the season within the Range Plans
  • To ensure product is allocated to the right level and within OTB boundaries
  • To actively partake in stock risk assessment and terminal stock actions
  • Support the MAA with replenishment to ensure availability targets are met

Person profile and experience

  • Demonstrates standards of excellence
  • Fluent in written and spoken English
  • Excellent inter-personal skills
  • Professional, organised, methodical and efficient
  • Planning and analytical skills
  • Promotes personal credibility through working productively
  • Works independently with effective time management
  • To show a willingness to learn and self-develop
  • Passionate about product, strong market and brand awareness

Specific Job Skills:

  • Has a minimum of 12 months experience in a retail Merchandising role
  • Is highly organised and has a proactive approach to planning
  • Has an eye for detail
  • Has a logical and creative approach to problem solving
  • Can demonstrate the ability to work to tight deadlines and prioritise effectively
  • Can work independently and as part of a team
  • FMCG Experience would be an advantage

Computer skills:

  • Microsoft Office and strong knowledge of Excel and Island Pacific or similar Merchandising system is desirable

Education:

  • Degree educated

Job Type: Full-time

Schedule:


  • Monday to Friday

Experience:


  • Merchandising: 3 years (preferred)
  • Microsoft Excel: 3 years (preferred)
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