Job Description
Treatment Coordinator - Qualified Dental Nurse
Oradent Dental Care, Rochester, Kent has a fantastic opportunity for a Treatment Coordinator - Dental Nurse to join their friendly and dynamic team. The person we are looking for needs to be an enthusiastic people oriented leader who thrives to motivate and bring the best out of people, with a flair for professionalism within the workplace by coming up with brilliant ideas to help increase patient and team satisfaction as well as improve practice efficiency. Ideally the Treatment Coordinator - Dental Nurse would have impeccably high standards.
Oradent Dental Care treats both NHS and private patients in the local community. Our team is very welcoming and the successful candidate will enjoy full training and a personal development plan for their career. The successful candidate will be fully supported by our Senior Management Team which currently includes the Operations Director, HR Manager, Business Development and Patient Experience Director who continually work closely with the heads of our hard-working support staff to ensure the Treatment Coordinator - Dental Nurse is able to succeed and deliver their best in the role.
Hours: 42.5 hours per week, Monday to Friday, flexible shift pattern with occasional Saturdays on an adhoc practice needs basis. Full-time, permanent contract.
Reporting to the Dentist Practice Manager, the successful Treatment Coordinator - Dental Nurse will be responsible for managing the work of all clinical and non-clinical staff, ensuring service delivery and all operational aspects within a specified practice. This with the view to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values.
Treatment Coordinator - Dental Nurse (Qualified)
The role of the Treatment Coordinator - Dental Nurse:
- Focus on ensuring that team members and patients are cared for and effectively managed, as well as ensuring the practice reaches specific goals and KPIs.
- You will have experience in compliance and understand the requirements of CQC. You will have access to a full compliance package to help you manage your practice compliance responsibilities.
- Our mission is to provide excellence in every aspect of the patient journey and the candidate will need to embrace this culture. We are committed to continuous development and make the patient the centre of everything we do.
- You should work autonomously, utilizing your analytical skills to form an accurate account of the practice business.
- Ensure the practice runs smoothly and efficiently in line with the business vision.
- Be responsible for the effective and safe management of our dental practice.
- Assist patients on their journey through the consultation process and ensure all enquiries are handled effectively and quickly.
- Responsibility for the complete patient journey, ensuring a consistent experience for all patients and leads.
- Completing all internal trackers and paperwork as required by the organisation and to assist the patients on an excellent patient journey.
- Follow up individual patient lists with the aim of converting patients and generating revenue.
- Reporting to line managers and the senior management team in regards to performance against listed KPIs and targets.
- Handle payments to the practice by card, finance and BACS transfer.
- Keep accurate records of financial transactions for patient treatment plans.
- Work with the management team to keep them up to date with new patient pathways and implementing updated patient journeys.
- Make future appointments as required, including follow up calls reviewing treatment plans.
- Working closely with our marketing team and sales lead to increased patient uptake.
- Develop and keep up-to-date all practice policies and act in accordance with practice rules and code of conduct.
- Plan the income targets for the practice.
- Manage NHS contract targets.
- Control inventory and stock ordering system.
- Ensure the practice continues to grow and attract new patients.
- Record keeping in line with GDPR and practice procedure.
- Work closely with clinical staff to ensure optimal diary management.
- Excellent written and verbal communication skills.
- Discussing treatment plans and costs.
- Management of lab-work leaving and arriving at the practice.
- Upholding and implementing Covid-19 health & safety protocols and maintaining good cleanliness and cross infection in non-clinical areas.
- Be familiar with CQC requirements and compliance.
- Excellent people management skills and be familiar with HR regulations and procedures in line with the latest up to date policies. Oversee Rotas and timesheets for staff. To ensure that all staff are complying with current legislation such as Fire, Health & Safety, CQC regulations, RIDDOR and COSHH.
- The candidate will be involved with all aspects of the patient journey for new and existing patients. They will handle all new leads and patients according to the designated pathway, ensuring all information is captured and recorded as required.
- Conduct Telephone Consultations/Call backs/ and face to face contacts with new and existing patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting via our CRM system and directly to the clinicians.
- Have the ability to promote treatment and have the drive to optimise as many patients into treatment prescribed by the dentists.
Treatment Coordinator - Dental Nurse
Qualifications
- Dental Practice Nursing 2 Years (preferred).
- GCSE or equivalent (Preferred)
- GDC Registration (Preferred)
- ILM level 3 or above in Leadership and Management (Preferred).
- CQC Registered (preferred).
Experience
- Managing: 2 years (preferred).
- Have a polite and courteous demeanor.
- Be organised, and able to manage variable management situations.
- Be able to manage multiple people on site and to be the line manager for all people on site.
- Experience with compliance protocols.
Skills
- Able to demonstrate initiative.
- Flexibility and adaptability to meet the needs of the business.
- Demonstrable customer/patient service skills
- Proven ability to work effectively in a team environment and independently as required.
- Commitment to further training and self-development.
- Demonstrate success in leading teams and managing people.
- Must be an excellent communicator.
- Excellent organisational skills and time management skills.
- Good IT skills and competency using CRM software (training will be provided on package).
- Dental knowledge and experience using the 'Exact' dental software, but not essential as training will be offered.
Desirables
- Experience as a Treatment Coordinator - Dental Nurse / management.
Benefits
- Additional Annual leave day for every year of full service
- Company events
- Company pension
- On-site parking
- Employee referral programme
- Annual bonus available
- Flexible working
- Opportunity to progress within the company onto other roles should you desire.
Salary: £9.50 - £10.50 per hour, depending on experience.
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Commission will be paid depending on successfully guiding patients into treatment
- Oradent Dental Care offers a Generous employee referral scheme
Ability to commute/relocate:
- Rochester, Kent: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- GDC Registration (preferred)
- CQC Registered (preferred)
Treatment Coordinator - Dental Nurse
About the Dental Practice
Oradent Dental Care Rochester, Kent, provides affordable, private and NHS dentistry to the residents of Medway Towns and the surrounding areas for a number of years. Oradent Dental Practice, Rochester, Kent prides itself on providing a safe, transparent, inclusive and engaging workplace. We are always looking to develop both the organisation's growth and patient experience. The staff are the bedrock of the company.
We have built a reputation of which we are truly proud of. Our dentists, nurses and our hygienists are highly trained and are committed to continuing education programmes in order to keep up to date with the latest techniques. The practice offers patients a full range of private treatment options, inclusive of Smile Makeovers, Specialist Dental Implants and Oral Surgery, Invisalign and a range of general Dentistry.
Rochester, Kent is ideally located for candidates around Medway Towns, Maidstone, Aylesford, Gravesend, Sittingbourne.
Our Recruitment Process
At Oradent Dental Care we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.
Any offers of employment made by Oradent Dental Care will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Enhanced DBS Certificate from the disclosure & Barring Service
Covid-19
The health and well-being of our patients and staff is our priority at Oradent Dental Practice and vaccination offers the best protection against the Covid-19 virus.
We strongly encourage the vaccination uptake as this remains the best line of defence against Covid-19, keeping both our patients and employees safe.
As we are a dental surgery we maintain a high level of infection control and have the appropriate PPE measures in place.
Oradent Dental Care reserves the right to remove job adverts before the closing date.
Reference ID: Treatment Coordinator - Dental Nurse / Rochester, Kent
Job Types: Full-time, Permanent
Salary: £9.50-£10.50 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Rochester, ME1 2AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Qualified Dental Nurse: 2 years (required)
Licence/Certification:
- CQC Registration (required)
- GDC Registration (required)
Work Location: In person
Reference ID: Treatment coordinator
Expected start date: 27/03/2023
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