Position Title: Customer Service Delivery Specialist - 12 months FTC
Position Type: Temporary - Full-Time
Position Location: Scarborough
Requisition ID: 21206
There’s nothing beige about McCain…
Except our potatoes — and we’re extremely passionate about them.
When you join McCain, you’ll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.
We’ve partnered with thousands of the country’s supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It’s all about elevation and creating something better.
So, come and make your career at McCain Foods.
ABOUT THE ROLE.
This role is a 12 month secondment, covering maternity leave
Our Customer Service Delivery Specialist is a key role within our Supply Chain. You will be the single point of contact for anything related to supplying the McDonalds account (appetizers, fries, hashbrowns) including escalations & the complaints process. With McDonalds being one of our biggest customers, of which we recently won the Supplier of the Year award, we’re looking for someone who will continue the great work between McCain and McDonalds yet also brings a good dose of curiosity in driving continuous improvements and asking the why and the how.
Main responsibilities will include…
- Support new launches and associated planning activities to ensure timely supply (incl. 3rd party warehouse providers)
- Plan and optimise the daily customer deliveries.
- Plan and deliver stock transfers across the network including to ROI to meet the demand ensuring correct rotation of best before dates
- WRIN / product variety changes
- Stock and concession management
- Manage and process customer claims in a timely manner and challenge as necessary
- Process stock returns
- Accurate execution of day to day operational activities in an effective manner, meeting required timelines including processing of customer orders and informing the hauliers / cold stores. Ensuring that all parties get the information required to meet the customer delivery times.
- Liaise with stakeholders and customers to communicate routes, delays and possible issues with deliveries and collections, working in partnership with 3PLs and sub-contractors to source replacement drivers.
- Handle and resolve customer queries and complaints in line with company and customer procedures.
- Identify opportunities for improvements to reduce cost and/or time
- Attend regular supply meetings with the wider Supply Chain team, aswell as MBU meeting with Account Managers and cross functional team
- Build strong relationships with internal stake holders and customer
- Utilise MBSync (customer on-line portal) and maximise utilisation of the system ; use data to drive processes and communications
WHAT WE’RE LOOKING FOR…
Our ideal candidate will have had some experience within transport and/or planning. You'll have a customer centric mind-set, prioritising customer orders and ensuring that communication is maintained throughout. You’ll also be able to work within our systems, with good excel skills. You’ll also….
- Be able to work in a fast-paced environment
- Work as a team
- Proactive and prioritise daily work load
- Attentive to detail whilst working to deadlines
- Some availability for weekend cover on a rota basis
WHAT’S IN IT FOR YOU?
Although we do encourage you to taste the goods you’ll be pleased to know we don’t pay you in chips. For working hard, you’ll also get a great salary and some pretty good benefits including:
- An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay
- Flexible holidays – where you can buy & sell up to 5 days holiday per year
- Private medical insurance scheme
- Optional health cash plan
- Cycle to work scheme
- ‘Chips In’ Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe
- And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5 year growth plan that presents development & progression opportunities for those who seek it out.
WHERE YOU’LL WORK…
Being in the office every single day is a thing of the past. Here at McCain, we champion hybrid working. This means we don’t have a set expectation of exactly when you need to be in the office – however we would like to see you on a weekly basis as that’s the best place for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough – 1.5 hours away from Leeds City Centre, and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee!) and because hybrid really does mean hybrid at McCain, they get the opportunity to collaborate with their colleagues when they’re in the office, and balance that with working from home to ensure they get a good life-work balance.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Supply Chain & Logistics
Division: Great Britain
Department: Customer Service
Location(s): GB - United Kingdom : England : Scarborough || GB - United Kingdom : England : Grantham || GB - United Kingdom : England : Hull || GB - United Kingdom : England : Peterborough || GB - United Kingdom : England : Whittlesey || GB - United Kingdom : England : Wombourne || GB - United Kingdom : Other : Reference job description || GB - United Kingdom : Scotland : Montrose
Company: McCain Foods (G.B.) Ltd