Job Description
PURPOSE OF THE JOB:
This post holder will undertake a wide range of enforcement duties in relation to community safety, Anti-Social Behaviour, Licensing (Premises, Alcohol and Highways), street scene and environ crime including noise abatement, environmental enforcement (Fly tipping, Graffiti, Fly posting, Pollution and Littering etc.) and wider general public realm enforcement as required. The post requires the individual to take enforcement action in line with legislation and Council Policies and Procedures which may include but not be limited to the issuing of formal notices, fixed penalties, cautions and prosecution action. The Enforcement Officer will provide a visible uniformed presence across the borough and also be deployed on an area basis to understand and address localised problems and challenge and change behaviours achieving a safer, greener and cleaner borough. The post holder will however also be expected where appropriate and with approval to operate in a covert fashion wearing civilian clothing. The role will also play their part in: providing public protection, protection of space and place, be customer focused, improving the quality of life and protecting residents and others enjoyment of the borough, helping make the area as attractive as possible and encouraging regeneration and economic activity.
MAIN AREAS OF RESPONSIBILITY:
- Enforcing against a wide range of contraventions including but not limited to: environmental crime (littering, fly tipping, dog fouling, graffiti, flyposting etc.), antisocial and non-compliant behaviours and Community Safety matters, noise abatement, premises/alcohol and highways licensing conditions, and unlicensed activities (illegal street trading, skips, cafes, events etc.).This includes but is not limited to case preparation, issuing Fixed Penalty Notices (FPNs), other notices, remedial letters, cautions and ultimately prosecution action for which court attendance may be required.
- Intelligence led patrolling of the streets, estates, parks and public places, on foot, vehicle or bicycle, in a fully identifiable uniform and be responsible for identifying, recording, problem solving, intelligence building and evidence gathering in relation to the broad remit of the role and other services such as Planning Enforcement and Parking Matters whilst maintaining a visible presence in the Borough and in a specified area of the borough.
- Implementing the Community Safety Accreditation Scheme by using additional powers, resulting in having similar powers as a Police Community Support Officer or the like. Providing a response service for customers that in a timely and effective manner address’ key issues that affect delivery of the council’s objectives. This will require working to tight deadlines, and swiftly acting on re-deployments as tasked and therefore the post holder will be required to work flexible hours at any time of the day, including late nights and early mornings, within a shift pattern that may be changed at short notice depending upon the needs of the borough and its residents. Be responsible as part of a team for the management of problems, issues and stakeholder engagement in a specified geographic area of the borough.
- Identify, record and share intelligence of a wide range of issues or problems addressing these directly or where required referring them to the relevant internal service or external agencies for action and tracking resolution within the specified area of responsibility.
- Working with partner agencies and other departments within the Council as tasked. This may include but not be limited to joint operations and patrols, monitoring and intelligence gathering operations, test purchasing and events.
- Providing support and reassurance as required in the event of a civil emergency or other contingency as set out in the Council's emergency plan. To act as a LALO (Local Authority Liaison Officer) when instructed.
- Fulfilling the role of ‘Investigating Officer’ for the purposes of the Criminal Procedures and Investigations Act and act as professional witness in court when required in connection with a wide range of issues.
- Be the lead officer in prosecutions for low level offences where required.
- Fully responsible and accountable for ensuring that all customer interactions and associated enforcement activity is transparent and recorded, with a full audit trail.
TEAM
- The post holder will be required to work flexible hours at any time of the day, including late nights and early mornings, within a shift pattern that may be changed at reasonably short notice depending upon the needs of the borough and its residents.
- Undertaking duties in a manner that is compliant with the Council’s policies and procedures, specifically relating to: Diversity and Equal Opportunities, health and safety (with particular awareness of the risks inherent during out-of-hours service operation) and code of conduct
- Maintain and enhance the Council's credibility and reputation by: Complying with policies, practices and priorities, communicating in a confident and assertive manner, ensuring that all decisions made about operational issues are reasonable and fully justifiable, ensuring that all customer interactions and associated enforcement activity is transparent and recorded with a full audit trail, ensuring that the uniform is kept clean and a presentable appearance is maintained at all times, performing as expected meeting performance targets and being able to account for and report on own performance. Assisting, coaching and mentoring peers and new recruits in service and duties familiarisation and quality enhancement where required.
- Undertaking professional training and development as required and being committed to own continual professional development. OTHER DUTIES AND RESPONSIBILITIES
- Contribute to and support the development and revision of service policies and procedures and seek and suggest new ways to improve service delivery and customer service.
- Undertaking community engagement work designed to enable and prevent, engender compliance and achieve behaviour change.
- Form productive and effectiveness building relationships with key stakeholders in specified area of responsibility including Ward members, Council Officers, Local Police, Tenant/Business associations etc.), attending public/professional meetings and presenting service related matters as required.
- Monitor, triage and respond to customer requests and complaints ensuring actions are progressed and repeats are identified and addressed.
- Periodically survey the area and customers to identify problems and build intelligence.
- Be creative and innovative in seeking solutions to issues and problems adopting a “Can do” approach.
- Assess your own priorities and manage your workload to fulfil the responsibilities of the post.
- Undertake special projects related to the responsibilities of the post.
- Undertake any other duties commensurate with the responsibilities and duties of the post as required by managers/team leaders within the service. As appropriate the post holder's duties must be carried out in compliance with the following:
- Council's Equalities Policies and Strategies
- Date Protection legislation
- Financial Regulations and Standing Orders
- Health and Safety at Work legislation These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities commensurate with the grading and scope of the post.
Benefits
What we offer
We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.
Here’s what you can look forward to:
Perks Hub
* Hundreds of global and local perks, available online 24/7
* Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
* Shopping discounts from the biggest brands, all year round
* Save money on everything from the supermarket shop to summer holidays
Wellness Hub
* Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
* Mindfulness, meditation and sleep resources, available on all your devices
* Guides to help with everything from anxiety to stopping smoking
* Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration hub
* Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
* Company polls where everybody can vote for the winners
Culture Hub
* A single place to find company updates, photos, benefits information and lots more!
* Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Job Types: Full-time, Temporary contract
Contract length: 7 months
Salary: £25.53 per hour
Schedule:
Application question(s):
- Do you have previous experience in any of the following: anti-social behaviour, environmental enforcement, noise or other relevant legislation related to the position?
- Do you have a full UK driving licence?
- Are you able to do shift work?
Experience:
- working for a local authority: 1 year (required)
Work Location: In person
Expected start date: 28/04/2023
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