Are you a Business Analyst with a passion for implementing company-wide change solutions?
Do you take pride in delivering best-in-class improvement projects that advance customer and colleague experience?
Are you eager to learn and develop with new technologies in a role where no two days are the same?
At BW Legal, we work at lightning speed. So, when things can be done better or something gets in the way of progress, the Business Change team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company.
As a Business Analyst, you will listen to and translate cross-departmental stakeholder needs into high-level technical specifications, designing and developing recommended solutions and consulting with our senior management to ensure smooth implementation. Whether battling large system processes or leveraging our home-grown suite of BW Legal products, your expertise will help our colleagues work faster and our customers access our systems more efficiently.
We are always looking to do what we do even better. Our internal suite of products and processes impact colleagues in every department, including the Contact Centre, Litigation, HR, Finance and more. We invest heavily in engineering excellence through our colleagues and the Business Change team are a crucial component of the BW Legal family. As a Business Analyst, you will pave the way for best-in-class and enterprising solutions. We are constantly pushing the business forward, ensuring our stakeholders have the best and fastest experience possible.
As a Business Analyst, your main duties and responsibilities will be:
- Researching, reviewing and recommending business solutions
- Supporting best practice across the business and being a champion for the change process
- Nurturing relationships with business-wide stakeholders and managing relationships between developers, business teams, and suppliers
- Developing change scope and objectives, involving all relevant stakeholders to ensure feasibility
- Analysing, mapping, creating and improving business processes and workflows
- Translating business requirements into appropriate change specifications
- Performing risk and issue management to minimise change risks
- Handling multiple projects from start-up through to transition and into support
- Creating and managing test plans and scripts, conducting functional testing, co-ordinating and documenting results
To be a successful candidate, the below skills and experience should be demonstrated on your CV:
- At least 2 years of experience in analytical role(s) in a business environment
- At least 12 months of experience in mapping processes and workflows
- Can work collaboratively with Software Developers within an Agile framework
- Experience in the drafting of User Stories to a high standard within Atlassians Jira or similar
- Experience of project delivery within prescribed timeframes
- Strong verbal and written communication abilities
- Experience working with case management systems (desirable not essential)
- Experience in working within financial, customer services or legal services environment (desirable but not essential)
- A good understanding of Product Ownership and the importance of a prioritised and up-to-date backlog aligned to the business objectives.
Your working week will be 30 hours per week over 5 days. You will work 6 hours per day with an agreed start time between 8am and 10am, Monday to Friday.
With a starting salary of £41,500 to £46,000 dependant on your experience, Business Analysts enjoy regular performance-based reviews which reward their success with a clear progression path for future earnings.
Rewarding your commitment
Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:
Lifestyle Rewards
30 hour working week
Free City Centre Parking
22 days Annual Leave + Bank Holidays
On top of that, additional Paid Leave for your Birthday
Christmas Eve and New Year's Eve paid leave (when falling on a working day)
Flexible Holidays a number of which can be taken hourly
Holiday Exchange - buy / sell holiday
Extra holiday for length of service - 1 extra day after 3, 4 and 5 years
Enhanced Maternity / Paternity / Adoption Pay
Business-casual dress code
Financial Rewards
Be Here @ BW punctuality and attendance-based financial rewards
BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events
Managers Cheer - monthly financial reward and recognition for going above and beyond in your role
Death in Service Benefit - 4 times annual salary
My Staff Shop - a wide range of discounts and savings at UK retailers
Travel Support - free parking, bus discounts, cycling facilities
Leeds Credit Union Christmas Savings Scheme
Contributory Pension Scheme
Personal Growth
Learning & Development Allowance - paid time to learn in work
Professional Qualifications - financial and study support
Health Rewards
Free Gym Membership
Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, and combined therapy
GP Anytime - access to 24/7 prescribing GP for you and your family
Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions
My Wellness Portal and Thrive Wellness App
Engagement Rewards
BW Team Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
Regular charity fundraising including fun games, food, raffles, auctions and more
At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exciting culture. Come join us and share in our success!
BW Legal is proud to be an inclusive employer and we are committed to equal employment opportunities for all. If you need any reasonable adjustments as part of the recruitment process, please let us know using recruitment@bwlegal.co.uk.