Assistant, Day Porter – Workplace Services - London
Based in London and reporting to the Team Leader, Day Porter – Workplace Services you will be responsible for enhancing the excellent standards of Operational Facilities delivery at Salesforce Tower and BlueFin. This will include; pantry management, meeting rooms, event support, enforcing the clear desk policy, and anything else covered by the client WPS team.
Site responsibilities
- Support Operations team as required, daily checks to ensure that all floors are in pristine condition and fully functional ready for our internal and external customers to use
- Responsibility for pantries & social areas; stock control, coffee machines, crockery, •Management of Snack Programme, from unloading deliveries, neatly storing items in assigned Store Room, maintaining stock levels on your designated floor, stock rotation of short life products and monthly deep clean of entire pantry area
- Managing time to respond to business needs (working flexibly around important events/busy periods)
- Movement of large furniture items on a regular basis
Key relationships
- Client side, you will work very closely with the Supevisor, Workplace in London • Maintain strong relationship with the entire Signature team at Salesforce Tower London
- Enhance relationship between Salesforce and Building Managements loading bay team, work to ensure that all deliveries are received at the relevant floor in a timely manner, this is especially key for catering which can arrive under 30 minutes before it is due to be served.
- You will come into daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times • Day to day, you will have close contact with the Salesforce GSA team, and wider London Operations team, especially Day Janitors.
- Every Salesforce employee is a customer
Facilities
- Participating in ‘start of day' clear desk process, return Hotboxes to racks, stationary to storage, chargers and cables to Techforce Bar
- Ensure all meeting room and event bookings run successfully. Room setup, catering, refreshments and ad-hoc requests must be delivered
- Day-to-day smooth running of Salesforce's floors, liaison with all stakeholders to support the entire operation
- Ad-hoc support to entire Operations team as requested by senior team members • Pro-active reporting of Maintenance issues, flagging to Coordinator – Workplace Services for escalation.
- Emergency evacuation trained to be responsible for supporting a lead member of the Operations Team in securing a pre-determined area as instructed by Senior Cordinator - Workplace Services
- Support Coordinator's – Workplace Services and Mail room team to improve standards, increase productivity and work closer as a wider team to meet expectations of client
- Flexibility to fill in to other roles within the team to cover holiday and sickness where necessary
Refreshment Programme
- Receipt of all deliveries, cross check delivery notes and pass on discrepancies to be escalated with supplier
- Neatly store produce in assigned Store Room.
- Weekly Friday afternoon tidy of all storage to allow Day Janitors to hoover carpet • Morning setup of Pantry areas (coffee machine setup and clean, replenishment of cereals, etc)
- Restocking of all snacks throughout the day
- Displaying of fruit, unpacking and washing of berries, slicing pineapple and watermelon
- Monthly deep clean of all Pantry areas, cupboards/drawers to be emptied so that Janitors can clean them
Catering
- Delivery and presentation of all internal catering for meetings and events • Supply of crockery and cutlery where necessary
- Work with Janitors to clear catering promptly at the conclusion of session • Prepare refreshments (tea, coffee, soft drinks, biscuits, etc) for meeting rooms as requested
Development
- Look to continually improve processes as the site grows and Salesforce Tower & Bluefin gets busier, all suggestions to be proposed first to Senior Assistant – Workplace Services and then to client team
- Build knowledge of staff/customers through learned experience, regular visitors will appreciate a tailored experience
- To attend training courses as and when necessary
Site Support
- Supply timely and accurate feedback to all client and customer queries • Continuously look for ways to improve the service and initiatives on site
- Provide administrative support when necessary and requested by any of the management
Operational Standards
- Adherence to all process and procedures
- Setting and maintaining high standards so that customers' expectations are consistently exceeded
- Resolution of any operational issues and escalation to appropriate persons • To undertake any reasonable request from Management
Qualifications:
- Minimum 3 years experience working in a fast moving office environment • Basic Facilities knowledge
- Customer facing support experience preferred
- Pro-active and comfortable managing own time
- Excellent personal presentation and polite, relaxed manner essential • Strong spoken and written English
Inter-personal skills:
- Customer service-oriented attitude
- Friendly, helpful and willing to go above and beyond to help meet our customer's needs
- Able to prioritise effectively
- Proactive and positive attitude
- Team player
- Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
- Excellent multi-tasking, project management and organisational skills • Ability to work in a fast-paced environment and meet deadlines
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