Job Description
Review Officer
About the Role
Organisation: Nottingham City Council
Salary: £32,020 per annum rising to £33,820 per annum on first year of anniversary – pro rata for part time (subject to satisfactory completion of probation period)
Working Hours & Contract: Fixed term until March 2025 – Full time (Flexible and Hybrid working included)
Location: Loxley House, Station Street, Nottingham NG2 3NG
Closing date: 5th May 2023
We are pleased to announce we have a fantastic opportunity for a Review Officer.
At Nottingham City Council, you will be expected to demonstrate our core behaviours, linked to four themes; Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements; Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct; Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements; Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.
This new role will require the successful candidate to be responsible for dealing with:
· Housing and Council Tax benefit administration and Council tax Recovery
· Ensuring the health, safety and wellbeing of Nottingham citizens living in supported housing accommodation
· Develop strong partnerships with private landlords and citizens, to ensure the appropriate support is provided to citizens within the non-commissioned supported accommodation sector
· Investigate and resolve allegations, complaints or difficulties arising with supported accommodation
· Be a first point of contact for citizens, landlords and other key stakeholders to resolve problems as promptly as possible.
The Review Officer will be the responsible practitioner in assessing and, reviewing the social and support needs of people who lead chaotic lives and are usually difficult to engage. The role will require an experienced practitioner who is able to identify risks in both supported accommodation provision and health and care services and be able to address these, in partnership with others / other service providers where appropriate.
This post has been created in response to the Government’s Supported Housing Improvement Programme focussing on non-commissioned supported accommodation. Therefore the post holder will be an integral part of a multi-disciplinary team working within the Revenue and Benefits division of the Council. Liaising and working closely with other public, private and voluntary sector bodies and colleagues across the Council will be crucial, inclusive of close liaison with the Department for Levelling Up, Housing & Communities.
Essential Criteria:
· The ability to deal with difficult and challenging customers both professionally and diligently, both face to face and over the phone or equivalent
· Practical knowledge of IT systems including a variety of software packages, including Word, Excel and PowerPoint in order to produce documents and databases.
· Experience of contributing to strategic planning and identifying outcomes to deliver strategic aims
· Experience of managing a performance management regime where you’ve setup a variety of key performance indicators and have monitored the outcomes and produced outcome-based reports
· General knowledge of safeguarding
· Knowledge of the temporary and supported housing sector, and a willingness to continue to grow knowledge of the sector
Why Us? Our Rewards and Benefits
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors, and investors.
In addition to working within a great team and a competitive salary you will have access to:
- 25 days annual leave (rising to 32 days after 5 years service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – work life balance plan just for you
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
For a full list of the benefits offered to you as a Nottingham City Council employee you can find them on our Job Opportunities page.
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
Further Information
For an informal conversation or for further information regarding the role, please contact Leon McLean via leon.mclean@nottinghamcity.gov.ukOR Dan Lucas via Dan.lucas2@nottinghamcity.gov.uk
TO APPLY – Please visit our website via the Job Opportunities page and apply: www.nottinghamcity.gov.uk/information-for-residents/job-opportunities
You will need to submit a CV and a personal statement (no more than 2 pages). You will also find the full Job Description and Person Specification on our website.
Job Types: Full-time, Fixed term contract
Contract length: 23 months
Salary: £32,020.00-£33,820.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
Work Location: Hybrid remote in Nottingham, NG2 3NG
Application deadline: 05/05/2023
Reference ID: 60
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