The Role
The Executive Casework unit oversees complex correspondence for the Chief Executive, Chair and ExCo, as well as correspondence with Ministers and Members of Parliament.
It sits in the Communications division and works closely with Private Offices, other teams in the Communications Division, especially the Public Affairs team, and the Supervision Hub, to provide accurate and consistent responses to key correspondence.
This role will require you to manage MPs’ letters on behalf of the FCA. The successful candidate will be responsible for the quality of our written engagement with MPs, will ensure that high quality, helpful letters are sent in a timely way, and will ensure that intelligence from parliamentarians is communicated to the rest of the organisation.
What does the role involve? What are the key responsibilities?
Logging incoming correspondence from MPs and other politicians
Updating and ensuring the accuracy of our database of MPs’ letters
Understanding the political environment and using judgment to prioritise letters and escalate issues identified in them according to the risk posed to the organisation's objectives and priorities
Liaising with the contact centre and complaints team to ensure a joined-up approach to our external communications as well as data sharing
Using the database to provide regular updates to ExCo, policy and supervisory areas. Keeping database under constant review and propose changes to better manage data and improve reporting
Managing large volumes of correspondence from high priority stakeholders
Drafting and reviewing responses, including working with the rest of the organisation to draft and review letters for FCA style, FCA Tone of Voice, language, punctuation and quality assurance purposes
Helping to implement a change and improvement programme in the way the FCA deals with correspondence from politicians
What will the candidate get from the role?
Working with senior leadership of the FCA to produce high quality responses
Representing the MPs Letter team internally and organising internal communications in support of the team’s work
Working with politicians and their offices to help ensure public confidence in our role as a regulator
Skills/Experience Required
Minimum
We’re a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.
Strong written communication skills
Proven experience of using multiple databases
Proven experience of managing large volumes of correspondence whilst ensuring service standards are maintained
Essential
Proven strong organisational skills including experience of dealing with multiple demands at the same time
Excellent attention to detail when drafting and reviewing responses
Able to develop strong relationships and networks across an organisation to ensure a joined-up approach and to deliver to strict deadlines
Desirable
Good understanding of the political environment
Experience of dealing with Parliamentary offices or government departments
Experience of cross-organisational working to achieve a common goal
About the FCA
At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.
Divisional Information
The Communications Division builds internal and external confidence in, and understanding of, the work of the FCA. The Division enables the use of communications as a regulatory tool, telling people what we do, how we do it, and why we do it, to prompt behavioural change and promote mutual understanding with the communities in which we work.
Our audience-focused structure allows us to shape how the organisation is understood by consumers, Parliament, firms, the media, overseas regulators and everyone else who has an interest in our work. The Division consists of four areas:
This role is graded Associate Level 8 - Corporate
The salary range in London is up to £56,200 per annum plus a competitive benefits package, including a non-contributory pension
The salary range in Edinburgh & Leeds is up to £52,500 per annum plus a competitive benefits package, including a non-contributory pension
Our competitive Flexible Benefits Scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash. Additional information on the core benefits you will receive can be found
here
.
About the FCA:
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
The FCA's Values & Diversity:
Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator
Flexible working:
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working from home, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multilocation & hybrid working:
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, and London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from. The FCA also supports hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
Useful information: