Reports to: Leading Steward
Vacancy Ref: 929-SG
Contract: Permanent
Rate of pay: £28,242
Location: Wemyss Bay - Rothesay
Shift Pattern: 1 week on / 1 week off
Date advertised: 11 April 2023
Closing date: 25 April 2023
Caledonian MacBrayne Crewing (Guernsey) Limited
Caledonian MacBrayne Crewing (Guernsey) Limited employs and supplies all sea going staff to Caledonian MacBrayne Crewing (Guernsey) Limited. There are currently 33 ferries serving 52 ports on 29 routes providing 145,000 sailings per year.
Caledonian MacBrayne Crewing (Guernsey) Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland. It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
For more information, please visit our website at www.calmac.co.uk/corporate/about-us.
Benefits of a career with Caledonian MacBrayne Crewing (Guernsey) Limited
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 28 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents
- An industry leading pension
Role Overview
Support the Leading Steward in providing a comprehensive on-board retail and catering service that enables the Company to achieve its customer and business objectives.
Functional Responsibilities/Key Tasks
- Attend to customer needs and be responsive to their requests.
- Assist in the provision of the retail service to a standard that enables the Company to achieve its customer and business objectives.
- Adhere to on-board Retail Operations procedures, maintain stocking policies and merchandise layout plans.
- Attend on-board departmental meetings with the head of the department to discuss current performance and financial targets.
- Identify opportunities for improvement in customer service and retail sales and discuss with the Leading Steward.
- Adhere to the Company's cash control, stock control and fiscal security procedures.
- Understand and adhere to Food Hygiene practices and procedures.
- Adhere to local safe systems of work, safety training and compliance with current legislation.
- Report any issues either physical or operational that may be detrimental to achieving the company's customer and business objectives.
- Undertake emergency response duties as required.
- Undertake other relevant duties as directed by the Leading Steward.
- Undertake other relevant duties as directed by the Master of the vessel.
Qualifications, Skills, and Experience
Essential
- Good written, verbal and communication skills
- Customer service experience gained in a catering or retail environment
- ENG1 medical certificate (no limitations)
- Elementary Food Hygiene Certificate
- The following STCW 2010 certification
o Fire Prevention & Fire Fighting
o Personal Survival Techniques
o Elementary First Aid
o Personal Safety & Social Responsibilities
o Security Awareness
o Crowd Management
o Crisis Management
Decision Making Authority/Prime Responsibilities:
- Assist in the provision of a high quality, cost effective and responsive on-board catering and retail service to customers and crew.
- Adhere to the Company's cash control, stock control and fiscal security procedures.
- Understand and adhere to all Health & Safety and Food Hygiene legislation.
Regular And Major Problems to Be Resolved:
- Be proactive and anticipate customer needs and be responsive when dealing with customer requests.
- Be adaptable and prepared to assist in any area of the on-board Retail Operations undertakings.
- Carry out gangway duties in the specified manner.
Leadership/Motivational Requirements:
- Self-motivated and organised individual who is capable of working as part of a team.
- The ability to communicate effectively and responsively with customers and other crew members.
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a 'one team' spirit.
LOCALITY
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
Caledonian MacBrayne Crewing (Guernsey) Limited is an equal opportunity employer; as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email at vacancies@davidmacbraynehr.co.uk
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
Your personal data will be processed in accordance with UK data protection laws and will be deleted in accordance with our Retention Policy and Schedule. If you have any queries regarding how we process your personal data, please contact our DPO using the following email address: info@rgdp.co.uk.