Job Description
COME AND JOIN US . . .
We are currently seeking dedicated and ambitious Hotel Operations Apprentices.
Gleneagles has inspired generations of apprentices who’ve learnt their trade in our kitchens, bars, restaurants and rooms; honed their craft, and kick-started successful careers in the field of luxury hospitality.
So much more than a job, our Hotel Operations Apprenticeship is the chance to earn while you learn, a journey of discovery, an opportunity to learn from experts at the very top of their game, an outstanding professional development experience, and an industry kitemark that is recognised globally.
The on target earning potential for this role is £25,301 / annual salary based on a 39 hour contract - comprising a base salary of £21,801, plus a qualified estimate of £3,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.
ABOUT GLENEAGLES
One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.
WORKING AT GLENEAGLES
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.
Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).
If you are our next Hotel Operations Apprentice, please forward your most recent CV to us today!
Here's a bit more detail on what we see you doing in this role:
The Hotel Operations Apprenticeship is a unique and immersive 2-year, hands-on programme that leads to a Hospitality Level 5 qualification accredited by the Scottish Qualifications Authority and a permanent position on successful completion of the apprenticeship.
Fully immersed in operations from day one, you’ll be learning on the job, building your talents, and developing your experience. Under the caring mentorship of a dedicated Development Partner, you’ll be fully supported throughout the programme and provided with unlimited opportunity for fun, adventures and making happy memories and life-long friendships as you go!
With automatic enrollment into our Gleneagles Academy, you’ll also have access to some of the best learning and development opportunities in the field of luxury hospitality. From supplier visits and master-classes to training workshops and sponsorship opportunities with key industry brands and organisations, your development journey in our Glorious Playground will be unrivaled.
You will graduate from your Hotel Operations Apprenticeship with the skills and experience to forge a successful career and the confidence to make your mark in the world of luxury hotels.
During your apprenticeship you will;
Create a unique and personalised portfolio of work-based learning leading towards a qualification Hospitality Level 5, progressing to a level 6 qualification in Customer Service if desired
You will experience 8 x 3 month rotations around all operational areas of our hotel where you will Learn everything there is to know about developing a career in Luxury hotels:
Welcome our guests and learn the craft of luxury guest relations as part of our Front of House team
Deliver a Fine Dining experience that’s second to none in our renowned Strathearn Restaurant
Help make celebrated moment ever more special and memorable as part of our Private Dining team
Learn how to create a laid-back experience in our Casual Dining restaurants
Become a cocktail connoisseur as a member of our Bars & Lounge team
Make our guests’ stay extra warm and comfortable as part of our housekeeping team
Experience the passion and camaraderie of the kitchen as you join our Culinary team
Provide relaxing and nurturing experiences that elevate our guests’ wellbeing as part of our Leisure team
Complete a structured training programme designed specifically to help you excel as you move through your rotations
The kind of person we're looking for:
You are ambitious for your future, have the determination to succeed, and have a desire to take your first steps into a career in hospitality with a luxury brand
You are committed to completing the work-based learning to achieve a formal qualification
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
Your attitude and approach are always fresh. No matter how many times an issue has been presented to you, to your guest it’s the first time
You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with excellent communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
You want to be part of a team that works hard, supports each other and above all has fun along the way
What's in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for £50.00 per annum
Treats in your pocket
Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free ‘pay day’ lunch and monthly drinks offers
A generous ‘refer a friend’ scheme
Be our guest
Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
Friends & Family rate of £95.00 B&B per night
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA…. to name just a few
Subsidised, single occupancy, en-suite accommodation available on our estate
Investment in your development and wellbeing
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Complimentary access to our staff gym
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint
Recruitment & Selection timeline:
Intakes - August 2023
Application - To be considered for our next intake, please complete the application form by Monday 24th April 2023
Selection:
Stage 1 - Telephone interviews will take place from week commencing Monday 24th April 2023
Stage 2 - Selection Days will take place on Thursday 18th May and Friday 2nd June 2023
Start Date - Our next cohort of Apprentices will join our business in August 2023
- About gratuities & service charge:
Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
It is estimated that in 2023, our full-time employees can expect to receive around £3,500 in addition to their annual salary
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