Who are we?
We are Etc. The other stuff. The undefined. We create, accelerate, and amplify start-ups in new and emerging categories.
Our mission is to build products and services right now that work for the future, and ultimately, disrupt for good. Using agile, lean methodologies and zero-to-one start-up principles developed by our team of founders and innovators, our unique blend of product, design, technology, and customer experience is bolstered by BT’s rich heritage to supercharge growth and take bold steps in new sectors.
We are fearless. We are customer obsessed. We let nothing get in our way, and together we believe that we have the power to change the world.
About the role
Are you interested in working with cutting-edge drone technology and making a meaningful impact in the industry? We are seeking a passionate and skilled User Researcher to join our team and help us develop innovative drone solutions that meet the needs of our customers.
As a User Researcher, you will be responsible for conducting research to understand user needs, behaviours, and motivations related to drone solutions. You will work closely with cross-functional teams, including product managers, designers, engineers, and data scientists to ensure our products are user-centred and meet the needs of our customers.
This role will be based 3 days in the office, with 2 days remote.
Responsibilities:
- Conduct user research using a variety of methods, such as interviews, surveys, usability testing, and analytics, to gather insights about user needs, behaviours, and motivations related to drone solutions
- Work with cross-functional teams to define research objectives, hypotheses, and metrics
- Analyse and synthesize research findings into actionable insights and recommendations for product development
- Collaborate with product managers, designers, and engineers to ensure user needs are incorporated into product design and development
- Continuously monitor and evaluate product performance and user feedback to inform ongoing product development and improvement
- Stay up-to-date with the latest trends and developments in the drone industry and use this knowledge to inform research and product development
- Define and deliver the user research & testing strategy for various Drone Solutions concepts and ventures during all stages of the lifecycle, ensuring findings are input into the wider Digital strategy (working with the group insights team when appropriate)
Collating and joining up:
- Work closely with multiple verticals of multi-skilled teams to support ongoing research that helps qualify and refine customer solutions
- Build a Customer Research User Base of internal and external customers to test, making yourself accountable for ensuring research provides actionable recommendations without duplication
Behaviours & Skills
We’re looking for empathetic, self-organising, resourceful and ambitious people who thrive in a fast-paced and sometimes complex environment. You will work in ways that best suit you and your team, enjoying flexibility in how you work. It’s all about your impact on the mission
Expected Technical Ability
- Requires extensive experience across user research methodologies with an in-depth understanding of Digital accessibility, ensuring use of assistive technologies
- Exceptional collaboration and communication skills, with an intrinsic ability to keep it simple
- Continually finding ways to deliver more value to both the customer and business
- Have experience driving efficient ways of working, looking to use strategic thinking and planning to create a best-in-class operating model
- Entrepreneurial and flexible in your approach, removing barriers to deliver results
- People first mentality, getting under the skin of problems and insisting on a deeper understanding before solutionism
The spectrum of behavioural expertise
- Relentless empathetic curiosity about people and their behaviour
- Track record of discovering issues and user needs through qualitive learning using a wide range of research methods including moderated lab-based and unmoderated testing
- Qualitive behavioural analysis, feeding data and analytics to drive understanding of user actions, using formative and summative user research activities
- Running lab facilities and enabling accessible and inclusive design
- An in depth understanding of persona mapping, usability testing, wire framing, Data analysis, design strategy, user flows and journey mapping
Connected leader
- You’ll be a collaborative customer champion with a commercial outlook
- You’ll act as an agent for change across Etc. and BT Group, coaching and up-skilling others on research activities knowledge & abilities
Benefits
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours?
Ready for the Drone Age?
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. Join our team and help us create innovative drone solutions that improve people's lives and transform industries.
Key Skills
- User Research and Interview
- Customer Champion
- Qualitative & Quantitative Methods
- Usability Testing
- Persona Mapping
- Accessibility Management
- Wireframing
- Data Analysis
- Design Strategy
- User Experience Research
- User Flows
- User Journey Mapping