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About the role

The Admissions team provides a vital service to enable the University to meet its student recruitment targets by delivering an excellent customer experience. The Admissions team remit covers UK and international students across the University’s undergraduate and postgraduate programmes.

This role manages a portfolio of courses, ensuring that applications are processed accurately and expediently in line with the University’s admissions strategy and policies. You will need to plan and prioritise tasks, balance conflicting deadlines, manage high and unpredictable volumes during peak periods, to meet KPIs such as turnaround times, and ensure compliance requirements are met. You will need to be confident working across various digital systems/technologies to process applications and enquiries.

You will work as part of a team and work closely with key stakeholders to ensure a process of fair and compliant admissions to the University. You will be expected to work independently and take ownership of your portfolio of work. Whilst a defined set of courses will be allocated each year, usually on a rotational basis, you will be expected to work collaboratively across all portfolios as required.

You will be the Data Steward for all data within your portfolio of work, ensuring the processing and management of the data is in line with data security policies and established procedures. You will ensure that data is captured in a way it can be used to feed management reporting.

You will support the wider work of the Registry department, providing an excellent applicant experience. You will assist key University operational activities such as Clearing and confirmation, open days, outreach events, and enrolment. You will be expected to undertake occasional evening and weekend work at specific times of the year, particularly in August and September.

Admissions staff will display positive attitudes, behaviours and attributes which support excellence, innovation and achievement.

The post holder will develop and maintain professional standards, actively engaging in Continual Professional Development and adopting good practice from the sector.

Principal accountabilities

Person specification

Essential Criteria

Qualifications

• HND or equivalent or comparable knowledge and transferable skills gained through professional experience

Experience

• Experience of working in a team within a busy administrative environment
• Experience of using data to manage workload
• Demonstrable experience of adapting to and managing change in the workplace at a personal level
• Experience of working in a customer service environment
• Understanding complex requirements, planning work and managing priorities
• Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
• Strong capabilities in MS Office suite or equivalent experience
• Working collaboratively across boundaries to achieve common goals
• Building and maintaining strong working relationships across an organisation

Skills, knowledge & abilities

• Excellent attention to detail
• Excellent verbal and written communication skills
• Excellent interpersonal skills including the ability to explain complex queries with tact and diplomacy when dealing with a wide range of contacts both internal and external
• Strong customer services skills
• Excellent organisational and time management skills
• Good judgement of situations and people and the ability to respond appropriately and professionally
• Ability to adapt and be flexible
• Ability to understand and apply regulations such aseg GDPR
• Excellent digital literacy and ability to confidently use a range of tools such as Microsoft Office Suite, CRM systems and database products
• Good analytical skills

Business requirements

• Able to work flexibly from home and at our Kedleston road site
• Willing and able to work outside of normal hours during peak periods in the year, particularly during August and September. Prior notice will be given for evening and weekend work

Desirable Criteria

Qualifications

• HND or equivalent
• Customer service qualification

Experience

• Experience of working in an admissions/recruitment team
• Experience of working in the Higher Education sector
• Understanding of a post-16 vocational institution

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.