Communication
Oral
• Summarises and interprets complex, conceptual and special matters to aid others'
understanding and aimed at their needs.
- Uses appropriate styles and arguments to influence and negotiate satisfactory
outcomes.
- Monitors understanding of others, develops approach and takes corrective action
if required.
Written
• Conveys information of a complex, conceptual and specialist nature using a range
of styles and media selected to meet the needs of others.
- Presents complex information in formats appropriate to non-specialists without
comprising meaning.
- Monitors the reactions of others and takes appropriate steps to remedy any
miscommunications.
Decision Making
Independent decisions
- Considers wider impact of decisions, assesses possible outcomes and their
likelihood.
- Uses judgement to make decisions with limited or ambiguous data and takes
account of multiple factors.
- Distinguishes between the need to make a decision, when to defer and when not
to take a decision.
Collaborative decisions
- Helps others to explore options that initially appear to be inappropriate or
unfeasible and recognise when a decision is or is not needed.
- Enables others to contribute to decisions.
- Ensures that options are weighed, outcomes identified and chances of success
considered.
- Challenges decisions, appropriately to ensure consideration and processes are
robust.
Contribute to the decision making of others
- Anticipates and highlights issues that need to be taken into account.
- Outlines possible impacting factors, assessing their degree of influence on the
choice of options.
- Ensures previous learning is included.
Initiative and Problem Solving
- Initiates processes and procedures to resolve new problems.
- Anticipates possible implementation difficulties and identifies practical ways of
overcoming or preventing them.
- Takes account of others and the broader context when generating options.
Pastoral Care and Welfare
- Calms and reassures those in distress.
- Deals with difficult situations or confidential matters, according to policy and
procedures.
- Involves others or refers elsewhere for assistance if the situation becomes more
complex and if additional help or information is required.
Planning and Organising Resources
• Suggests ways of improving working practice and use of resources.
- Creates realistic plans to achieve own deadlines and objectives.
- Monitors progress of self and or others so that corrective action can be taken if
needed.
- Ensures that time and resources are used effectively to their maximum efficiency.