Working Hours: 35 hours per week
Contract Type: Full time permanent
Closing Date: 19 April 2023
This role is subject to:
BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.
Manchester Register Office is currently seeking a Registration Officer. This role requires no previous experience, with full on-the-job training provided. If you think you’d enjoy supporting local residents from all walks of life and a diverse range of communities at some of the most significant moments in their lives, and if you like the challenge of a fast-paced and dynamic public-facing role, this could be the job for you.
As a Registration Officer you would be required to register births, deaths, stillbirths, marriages and civil partnerships as well as facilitate Citizenship Ceremonies, locate and issue historic certificates and provide clear, comprehensible advice and assistance to residents. You will on occasions be required to work across the city at Surestart centres, licensed wedding and civil partnership venues as well as varied religious premises, with transport provided where required. There is also the opportunity to learn to conduct a range of different ceremonies. A willingness to work some weekends and bank holidays is essential, particularly during the Spring and Summer months. Payment for this out-of-hours work is highly competitive.
We are looking for an enthusiastic and hardworking individual with a keen eye for detail, a strong customer focus and an eagerness to learn new skills. You must be able to work flexibly and be responsive to the demands and priorities of a fast-paced service. You should have exceptional people skills, tact and ‘emotional intelligence’ as you will be dealing with people at times of tremendous emotion.
Ideally you should have experience of working in a busy office environment, proven communication and customer-care skills of the highest order and some experience of cash handling or financial reconciliation. Previous experience of data handling and working within a legislative framework is also highly desirable.
Disqualifications
An un-discharged bankrupt and/or a person to whom a moratorium period under a Debt Relief Order applies, or who is the subject of a debt relief restrictions order or an interim debt relief restrictions order;
A person who is or has been during the 12 months preceding the date on which the appointment is to take effect, a member of the council or of a committee of the council having duties in relation to the appointment of registration officers;
An officer or servant, other than the clerk or deputy clerk, of a local authority employed by them in the performance of duties relating to their functions as a burial authority;
A person holding office as an authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends;
A minister of religion, a medical practitioner, a midwife, an undertaker or other person concerned in a burial or cremation business, a person engaged in any business concerned with life insurance, or a person engaged in any other calling which would conflict with or prevent the proper performance in person of the duties of the office for which he is a candidate;
As superintendent registrar, if holding office as a registrar;
As registrar, if holding office as a superintendent registrar or is a coroner.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.
If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email jobs@manchester.gov.uk or call 0161 227 3373.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Greater Manchester Continuous Service Commitment
Our Manchester Strategy/Behaviours.pdf
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