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Department for Work and Pensions Logo

HEO Integrity & Operational Support Manager

5663336

Newcastle upon Tyne, England

Today

34173 - 39777 GBP

Department for Work and Pensions

London, United Kingdom

Peter Schofield

Unknown / Non-Applicable

Government

1948


Job Description

Details

Reference number

279655

Salary

£34,173 - £39,777
£34,173 - £34,971 Leeds, Sheffield, Newcastle & Manchester £39,150 - £39,777 London

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Policy Group

Type of role

Policy

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Leeds, London, Manchester, Newcastle-upon-Tyne, Sheffield

About the job

Job summary

The Integrity and Operational Support (IOSM) function bridges the gap between operations and evaluation, enabling rapid identification of non-compliance or unintended delivery issues so improvements can be made to newly implemented policies or programmes to ensure policy intent is met.

Job description

As a member of the IOSM team, you will be part of a virtual multidisciplinary team supporting the implementation and evaluation of the labour market policies and programmes. This is a fast-paced policy environment with regularly emerging new areas of work.

The post provides an opportunity to be actively involved in developing and influencing new services for DWP customers. It will offer the post-holder first-hand experience of supporting research and evaluation processes, project work and policy development.

Where appropriate you will support operations in the delivery of new policies and programmes, for example, undertaking deep-dives into delivery of new programmes to identify areas for improvement; supporting operations in understanding management information requirements, and undertaking compliance activities both through virtual communications and visits to operational sites.

To understand more about DWP and Policy Group – and full information on applying for this vacancy - you must read the attached Candidate Pack.

Person specification

Experience Key Criteria

Candidates will need to evidence their experience and technical skills set against the following key criteria:

  • Understanding of operational delivery and the role of compliance in policy and programme delivery, including working with operational staff to improve delivery and performance (Lead experience)
  • Using Universal Credit systems and other administrative data to understand trends and highlight compliance risks, working with analysts, project and operational staff to resolve issues with project delivery
  • Experience of team working to develop an evidence base on project delivery, interrogating data, using suitable packages, including Excel, drawing out emerging findings and contributing to reports and presentations for stakeholders;
  • Experience of working across teams and stakeholders to identify and explore emerging delivery issues and contributing to finding a solution;
  • Strong communication skills, both verbal and written, to support the team’s role in sharing information and evidence with a wide variety of stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions

Benefits

  • Professional development, coaching, mentoring and career progression opportunities
  • A team with a stimulating work culture
  • Generous annual leave package
  • Employer pension contributions
  • Flexible ways of working, flexi hours
  • Family-friendly policies
  • Time off volunteering
  • Charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • A culture encouraging inclusion and diversity
  • Discounts and savings on shopping
  • Interest-free loans to buy a bike or a season ticket
  • Sports and social activities
  • A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Stage 1 – Your Personal Statement

As part of the application process you will be asked to complete a personal statement, of no more than 1,000 words, to demonstrate how you meet the Experience Key Criteria described above for this role – and not the published behaviours listed in this advert (they will be assessed at interview).

We are not looking at how much time you have spent in a job, but rather what actions you took and how you have performed. Your example(s) can be taken from a work or personal situation. Your Personal Statement must demonstrate evidence of what you did, how you did it, and what outcome was achieved. This should include the impact of your approach and evidence of your ability to take forward different approaches in different circumstances.

The standards detailed in the Experience Key Criteria are the minimum expectations for the role. We will assess demonstration of your ability and experience of these elements within your Personal Statement application. Only the candidates with the strongest evidence will be invited to interview.

If you do not meet the minimum expectation on the lead Experience Key Criteria ‘Understanding of operational delivery’ this will be the only element that is assessed and your application will not progress further. Should a large number of applications be received the pass mark for the lead Experience Key Criteria may be raised. Candidates will have to meet the standard for all criteria to progress to interview.

Your statement must not exceed 1000 words and you are advised to take advantage of the full word count.

If you fail to submit your Personal Statement before the deadline of 23:55 on 18 April 2023 your application will be withdrawn.

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

You will also be asked to provide a CV. There is no requirement to upload your personal CV. You will be given the opportunity to add a CV within the application process. Your CV will be used for reference only and will not be formally assessed – so please put the main content of your evidence and skills in your Personal Statement.

Stage 2 - Interview

If you are successful at Stage 1 then you will be invited to an interview. The interview will comprise Behaviour questions. The guidance on Success Profiles explains the selection tools. The Behaviours being assessed are detailed in the job advert.

Please note that interviews will be conducted via video link using MS Teams. Full details will be provided for those applicants invited to book an interview.

Further information about the process can be found in the Candidate Pack.

When applying for these roles, you will be required to state in preference order which of the Policy Group hub locations you can work from. Please be aware these roles can only be worked in the UK and not overseas and your office base will be one of the Policy Group hub locations:

  • Quarry House, Leeds, LS2 7UA
  • Caxton House, 1-11 Tothill St, London, SW1H 9NA
  • King’s Court, Hanover Way, Sheffield, S3 7UF
  • Benton Park View, Benton Park View Rd, Newcastle NE98 1YX
  • 2 St Peter’s Square, Manchester, M2 3AA

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency and will expect colleagues to work from a blend of locations, including some time working at home, as required.

Certain job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. Please be aware there is a requirement to work at least 40% of your time in your corporate hub.

The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Further Information

Find out more about Working for DWP

A reserve list may be held for a period of 3 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    Lucy Allen
    Email :
    lucy.allen@dwp.gov.uk

Recruitment team :

    Email :
    dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.


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