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Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative, and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Campaign development and delivery

• Support the Consumer Marketing team in planning marketing activity (with a digital focus) to support our growth ambitions and manage the activity from plans agreed, all the way through to execution, delivery and reporting
• Ensure activity is designed to reach our target audience(s), is on-brand and aligns with our messaging.
• Support the Consumer Marketing team in the design of assets required for that activity (artwork, text/copy etc)
• Work with Group Marketing Team and agencies execute activity and support with the day-to-day management of activity
• Work with Group Marketing Team and agencies to regularly report on performance (monthly and adhoc) and implement improvements
• Assist the Consumer Marketing Team in scoping future activity and channels we can build into our plans. Develop and execute test and learn programmes to evaluate its effectiveness for more long-term use

Content management and delivery

• Work with Group Marketing to manage and improve website content and develop new content when required
• Regularly audit the site and collaborate with agencies to change and update website pages
• Manage tracking and reporting on website activity (work with Group Marketing to develop our data dashboards (lookerstudio/Piwik))
• Manage all technical SEO tasks and liaise with Group Marketing to deliver these
• Where appropriate, work with the product managers and product delivery teams to support the design, development or enhancement of digital journeys.

Market and customer understanding

• Work closely with Customer Insights and Product teams to continuously develop our customer understanding and market knowledge
• Be a standing member within the Consumer Customer Experience forum to help deliver incremental and tangible change in how customer interact with and experience Shawbrook
• Where required, assist in the implementation of customer experience tools to better understand customer need.
• Work with Customer Insights and product management teams on ad-hoc customer and market research requirements.

Campaign effectiveness and insight

• Monitor and report on marketing activities that have been executed
• Work with agencies to produce monthly performance reports which also covers:

• Emerging trends
• Areas for improvement
• Optimisations and Next Steps

• Support the Marketing Manager in delivering a monthly reporting meeting, produce agenda and present latest results. (include all relevant stakeholders)
• Generate a monthly competitor and insights report that allows us to have oversight of external activity.
• Work alongside relevant business stakeholders to scope, develop and implement ways in which we can enhance how we collect, use and display data to generate better insight and inform future activity

Agency support

• With the MM, manage day-to-day contact with digital agencies and their requests
• Take minutes of weekly and monthly meetings. Record actions, and work with stakeholders to deliver actions

Risk Management

• Ensure marketing materials are compliant with FCA regulation
• Manage consumer marketing sign off process. Ensure all appropriate people are engaged with

• Relevant digital marketing degree (desirable)
• Relevant marketing/digital professional qualification
• Previous experience in marketing role(s) and supporting the execution and delivery of marketing campaigns (including PPC, affiliates SEO, social media, display and programmatic)
• Working knowledge of CMS or DXP eg. Umbraco, Sitecore
• Good experience with data analysis/tracking tools and the use of the data for marketing effectiveness reporting
• Knowledge/experience of Consumer / Business banking products (Desirable)
• Experience in a service / regulated sector (Desirable)
• Data analysis skills and financial acumen
• Experience of CMS, CRM and CDP tools (Umbraco and Zendesk desirable).
• Analytics tools eg. Google Analytics, Piwik Pro, Power BI, Adobe Experience Cloud, Zendesk
• Analytics experience with the flexibility to integrate on and offline data
• Knowledge of email and SMS marketing, and experience in using email marketing platforms
• A good understand of how technical and content SEO, search advertising (via google and bing), display platforms, social media advertising works
• Excellent copywriting and proof-reading skills
• Good design awareness and ability to manage creative agencies
• Knowledge and understanding of FCA and Data Protection regulations (desirable)
• Customer Focused approach
• Excellent verbal and written communication skills.
• Ability to work as part of a team.
• Adaptable & Flexible
• Excellent planning and organisational skills
• Able to work under pressure and to tight deadlines
• Establishes effective working relationships at all levels

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done