Job Introduction
About the Role
Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity for an Airport Lounge Multi Skills Operative to join us at Birmingham Airport.
With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.
You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!
You must be able to provide 5 years working history, and 5 years address.
Sodexo reserves the right to close this advert early, if we are in receipt of a high number of applications.
A few things about you
Your excellent attention to detail, and good communication skills will ensure that you'll become an invaluable part of our team.
You’ll also have excellent organisational skills and love to provide service with a smile.
If you are a self-motivated individual, who can work on their own as well as in a team, and have experience in hospitality, we would love to hear from you!
Main Responsibilities
A Lounge Multi Skill Operative will be working front of house - hosting, cleaning and kitchen porter depending on the business need.
Purpose of the Job:
- To ensure that Service Standards and Procedures are always followed.
- To ensure all counters are set up to the Company’s high standard and agreed specification.
- To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
- To always ensure correct Portion Control.
- To ensure tables are cleaned and always cleared.
Main responsibilities
- Set the bars, ensure the condiments, glasses, cups etc are neatly arranged.
- Ensure all food and beverages are displayed according to specification.
- Ensure the coffee machine is ready to use.
- Water the plants and update the newspaper and magazine displays.
- Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
- To Maintain the presentation and cleanliness of all designated areas, bathroom and kitchen facilities.
- To ensure all areas are cleaned efficiently and in a timely manner to the required standards – this is to include weekly and period tasks.
- To interact directly and discretely with the Airline’s premium passengers in a professional and appropriate manner.
Kitchen Help
- Operate the dishwasher machine. Put all crockery, cutlery, trays and other kitchen items through the dishwasher and put all clean items away.
- Thoroughly clean the machine at the end of each shift.
- Maintain the cleanliness of the Kitchen by sweeping and mopping the floors, wiping counters etc.
- Empty waste bins and rubbish and move to collection point.
- Wipe clean and replace bin liners.
- Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
- Empty waste bins, as necessary. Wipe clean and or replace bin liners.
- Handle coffee machine cleaning process after the lounge closes.
- Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
- Vacuum the carpets to remove all obvious soil, dirt and crumbs.
- Sweep and mop the tiled areas.
The Ideal Candidate
Essential
- Front of house and customer facing experience
- An element of food experience
- Highly motivated
- Attention to detail
- Able to work on own initiative within a team environment
Desirable
About The Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.
Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.
Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
Package Description
- HOURS PER WEEK WILL VARY
- RATE OF PAY £10.50 PER HOUR
- SHIFT PATTERN VARY, EARLY SHIFT 07:00-14:30, LATE SHIFT 14:00-21:30
- Full protective uniform supplied
- Full training provided
- Frequent transport links within a short walk
- Use of site facilities
- Cycle to work scheme
- Many employee benefits, rewards and recognition.