You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant.
How will you make an impact in this role?
- Delight our Premium Card Members with unforgettable travel experiences
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
- Research, plan, and carry out personalized travel & Lifestyle experiences, through booking domestic and international flights, car and/or hotel travel arrangements and lifestyle events
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
Minimum Qualifications:
- Shown ability to provide premium customer service, ideally in a call center environment
- Experience servicing customers ideally in hospitality, concierge/lifestyle servicing, high-end customer service or sales roles
- Basic geography knowledge with ability to locate continents and travel destinations worldwide
- Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and be an optimistic teammate
- Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
- Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
- Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
- Travel Agency, Travel Reservations, Cruise and Tour experience is a plus
- Ability to work a Shift pattern
We are a 24/7 customer call center, so we have a variety of shift schedules designed to meet the needs of our customers and provide work/life balance to our colleagues. These cover evenings and weekends in addition to core hours and we can discuss them further with you during your application process.
Work Location
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite in our Brighton office, in a hybrid model (combination of in-office and virtual days) or fully virtually. This role is a Hybrid role, where you will be expected to work from the Brighton office at least 2 days per week
Guidelines for Hybrid/Home working:
- Located in the UK
- A secure home office, located at your confirmed address of residence, free from background noise or other distractions
- Internet service must meet minimum requirements of 25 mbps download x 5 mbps upload speeds. A minimum speed check can be completed online
Why American Express?
- Strong company focus on diversity and inclusion
- Internal colleague networks
- Company Pension Plan
- “Healthy Minds": free dedicated Employee Assistance Program, available 24/7
- Recognition program “Reward Blue”
- Career growth and training
- Health care including Back to Better and eye tests
- Extensive training course (12-14 weeks)
- 22 Days Annual Leave per annum, increasing with tenure
- 37.5-hour week, 5 days out of 7 with shift allowance
- Pay for Performance Bonus
- Discounted onsite Gym Membership
- Discounts and cashback through many retailers local and nationwide
- Free Tea/Coffee at offices
As a valued Travel & Lifestyle Services colleague you will also have access to the following:
- Travel agent rates and discounts
- Education Stay Programme – educational experiences that enable colleagues to better serve Card Member’s needs (up to 4 x complimentary 2 – night stays in hotels participating in our hotel programs subject to subject to availability and T&C’s)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com