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The HR Operations team manages key HR processes, systems and service relationships to ensure delivery of a clear, simple and effective HR service to employees and managers within BBC Studios. They work closely with the BBC Group-wide People Services teams, with whom BBC Studios has a service agreement for the provision of central services, such as delivery of transactional HR activity, to ensure BBC Studios receive the level of service required for our operations. They also work closely with BBC Group-wide Technology teams on pan-BBC HR systems, as well as delivering various day-to-day, quarterly and annual HR operations processes. Overall, the team has a key focus on continuous improvement, particularly in simplifying our processes and systems and improving our employee experience.

The HR Operations Manager will report to the Head of HR Operations, sitting within the BBC Studios HR Projects, Change & Operations team.

The role will support the Head of HR Operations with ensuring the ongoing effectiveness and appropriateness of central HR processes for both employees in the UK and in international markets, through process improvement and collaboration with other teams within Studios HR in the UK and our non-UK regional offices, BBC Group People Services and third party service providers.

The HR Operations Manager will line manage a small team of HR Advisors to ensure effective delivery of BAU HR activity across a range of processes, including payroll and contract administration for BBC Studios’ EMEA offices, Contingent Workforce engagement administration, UK employee lifecycle processes and data updates to our various HR systems.

On a day to day basis, the role will be responsible for activity including but not limited to:

• Relationship management with BBC Group People Services, UK payroll and other outsourced providers to ensure BBC Studios receives an effective service from central teams.
• Ensuring effective delivery of payroll and employee lifecycle processes for BBC Studios’ EMEA offices.
• Owning key annual, quarterly and monthly HR Operations processes.
• Owning the BBC Studios People intranet site and ensuring information held there is accurate and user friendly for employees and managers across BBC Studios.
• Ensuring that any Studios HR procedures relating to employees comply with GDPR and/or any local legislation outside the UK, working in collaboration with BBC Studios’ Privacy team.
• Driving process improvement across the above as needed.

The role will also support the Head of HR Operations and other members of the HR Projects, Change & Operations team with projects and BAU activity relating to BBC Studios HR processes, policies and systems.

The role will work closely with others within the HR Operations team, as well as with those within the wider Studios HR team and BBC HR.

Essential

• Experience of delivering HR process, initiatives and services.
• Proven ability to successfully deliver practical results against time and performance indicators.
• Strong interpersonal skills and ability to develop, maintain and enhance relationships with a variety of contacts; strong influencing and persuading skills.
• Analytical skills and the ability to resolve logistically complex problems.
• Compares and contrasts situations and information, identifying patterns and trends which inform subsequent decisions.
• Creates a sense of team spirit, encouraging shared ownership of objectives and deliverables.
• Leads delivery at a team level by prioritising and setting clear milestones and measures.
• Encourages others to act in line with organisational standards and frameworks.
• Ability to support and lead and deliver large scale projects across organisation(s).

Desirable

• Prior experience of working with People systems (such as SAP).
• Prior experience of line management.
• Use of process improvement tools and their application.

Proposed interview dates will be between 19th to 21st April.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from under represented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. We strive to be the best British content company in the world, attracting the best creative talents in the business, so that we can bring premium quality award-winning programmes, content and brands to the viewer no matter where they are.

The BBC Group has set out the first in a new series of bold steps to transform our programming and better represent the public we serve. We have the biggest financial investment to on-air inclusion in the industry, together with our existing commissioning budget, we are committed to throwing open our doors more widely than ever to diverse stories and diverse storytellers. Together with a diverse workforce we will accelerate the pace of change in increasing diversity and inclusion both on and off air

To find out more about Diversity and Inclusion at the BBC, please visit our website.

Band: D
Contract Type: 12 Month Fixed Term / Attachment
Location: London - Television Centre

Working Pattern: Hybrid Working (Home-based plus two/three days a week in the office)

We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact me on Sharmin.Rahman@bbc.co.uk with the job reference in the subject. We advertise all our roles on Evenbreak, the specialist job board for disabled candidates

• Flexible/agile working - opportunities across the business. We’re happy to discuss a formal flexible working pattern. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at the offer stage.
• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certifications.
• Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.