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Security & Welfare Officer

Job Description

The Role

Job title: Security & Welfare Officer

Department: Commercial Services & Facilities

Responsible to: Security and Operations Project Manager

Location: Royal Agricultural University, Cirencester and outlying sites

Salary: Grade 4: £21,197 - £24,286 per annum (pro rata for part time)

Term: Permanent; full-time 35 hours pw; part-time applications considered ;
flexibility required for shifts, working days and nights on a rota
pattern to include weekends and bank holidays.

Relationships with: Staff, students and other stakeholders; external providers

Purpose
Working as part of the Security and Welfare team within the Commercial Services and Facilities

directorate, ensure the safety and welfare of our students, staff and visitors. The team will provide

a reassuring, supportive and welcoming presence delivering the highest level of customer service and

satisfaction. Protect and care for University estate and buildings.

There may be opportunities to work additional hours/overtime to cover for colleagues’ absences, and

to assist during busy periods and events.

Key Responsibilities

Security and Health and Safety

1. Carry out regular patrols of the University and grounds, including outlying properties, dealing

with and reporting any security and/or safety issues, ensuring areas are locked or unlocked

as required. React to incidents using initiative, Be aware of protocols for elevating concerns

to the out of hours duty manager and log and report in a timely manner.

2. Provide out of hours first point of contact support for welfare incidents, reporting any concerns

to the student support services and escalate any concerns as appropriate.

3. Monitor and control health, safety and maintenance standards, reporting issues and concerns

to Facilities team.

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4. Control, monitor and supervise out of hours access to residences, including off-campus RAU

accommodation ensuring compliance with fire, health and safety procedures and any relevant

residence instructions.

5. Respond effectively to fire alarm activations and when required liaise with the emergency

services.

6. Assist with security support to bar and catering colleagues on busy evening.

7. Monitor CCTV report findings to the Security and Operations Project Manager.

8. Provide a comprehensive reception service, respond to any out-of-hours telephone calls;

monitor the signing/checking in and out of all guests and visitors; complete administrative

tasks for reporting incidents and maintenance requests; and deal with queries and complaints

efficiently and professionally in a courteous manner.

9. Complete all necessary reports including incident reports, noise reports, accident reports and

others as required.

10. Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any

breach of the Code of Conduct and license agreement to the relevant department as

appropriate.

11. Provide out of hours liaison for any complaints received from the local community, reporting

to Campus Services Manager.

12. Once appropriately trained, act as the out of hours first line maintenance response and

undertake any reactive maintenance (e.g. replacing lamps). Call in out of hours operative if

appropriate and carry out minor maintenance work equipment checks and water checks as

required.

13. Once appropriately trained, act as the appointed person responsible for First Aid.

14. When required, assist with preparation and strip down of University events and assist the

Campus Services Manager to prepare for new students and conference guests.

15. Undertake other general duties as and when required commensurate with the grade.

General responsibilities: 

The University is committed to equality of opportunity. All staff are required to comply with

current legislation, University policies and good practice guidance. 

All staff are required to act in a way that safeguards the health and wellbeing of children

and vulnerable adults at all times. The post holder must be familiar with and adhere to

appropriate safeguarding policies and guidance and participate in related

mandatory/statutory training. Managers have a responsibility to ensure their team members

understand their individual responsibilities with regard to safeguarding children and

vulnerable adults. 

All staff are required to participate in the University appraisal process and should ensure

they are familiar with the process and plan time to prepare for their appraisal. Following the

appraisal, staff are expected to undertake in any necessary learning and development and

work towards the objectives that have been set.

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April 2023 

The University expects staff to attend any training designated as mandatory and to

undertake learning and development activities to support their role. Managers must

facilitate learning and development within their teams. 

It is a condition of employment that staff will not disclose any information obtained in the

course of their duties other than to those entitled to receive it. The post holder must ensure

that the confidentiality of personal data remains secure and that restricted information or

highly restricted information to which they have access remains confidential during and after

their employment at Royal Agricultural University. All staff must undergo appropriate data

protection training as required. 

All absence from work must be reported in accordance with the University’s absence

procedures and recorded on iTrent. 

The University acknowledges its responsibility to provide a safe, smoke free environment, to

its employees, service users and visitors. It is the policy of the University not to allow

smoking on University premises other than in specifically designated areas.

Person Specification

Requirements Essential Measured By
The post holder must be able to demonstrate: or A) Application

Desirable Form

B) Interview

Qualifications:

A good standard of education GCSE or equivalent E A

Knowledge, Experience and Skills:

D A,B
Previous Security/receptionist experience

E A,B
Good understanding of security issues

E A,B
Good understanding of health and safety issues

E B
Strong customer orientated approach

E A,B
Ability to complete end of shift reports, input incidents and
accidents in the H&S system

E A
Basic computer literacy e.g MS Office

E A,B
Good written and verbal communication and customer care skills

E A
Capable of working with the minimum supervision

E A,B
Work as a team player and pass on knowledge to others

E A
Possess a current valid driving licence to monitor outlying
University properties

E B
Willingness to work extra hours as necessary

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April 2023

Requirements Essential Measured By
The post holder must be able to demonstrate: or A) Application

Desirable Form

B) Interview

E A
Ability to patrol the University grounds and buildings and able to
lift objects

D A
Previous experience in a similar environment

D A
Minor maintenance skills

E A
SIA – Security Industry Authority licence (full training can be
provided and the licence can be applied for by the University)

D A
First Aid – (full training can be given by the University)

D A
Mental Health First Aid – (full training can be given)

D A
Ability to work with CCTV (full training will be given)

D A
Experience as first point of contact for welfare and support

Application Procedure
If you are interested in applying for this role, please send: 

University Application Form together with the Equal Opportunities Monitoring Form available on

the University website www.rau.ac.uk) – you may attach your up to date CV if you wish to add

additional information. 

Details of two referees who must be people who can comment authoritatively on you as a person

and as an employee in relation to the level of the post, and must include your current or most

recent employer or their representative. 

Please forward to the HR Team, Royal Agricultural University, Cirencester, Gloucestershire, GL7

6JS or via email to jobs@rau.ac.uk stating where you saw the advert for the role 

Closing date: 23 April 2023 with Interviews on: 3 May 2023. 

Should you be selected for interview please be aware that we are unable to reimburse interview

expenses.

The RAU is an equal opportunities employer and we particularly welcome applications

from black and minority ethnic candidates as they are underrepresented within the RAU

at this level.

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