Key Accountabilities
1. Lead the safe delivery of the daily train plan both during normal running and disruptive events and in the management of Very Short-Term Planning activity.
2. In the event of a major incident or severe disruption to the service, act as Gold Command to provide strategic direction to control and other response personnel and set up and manage the major incident room.
3. Lead the management of safety of the line incidents in accordance with safety standards and statutory requirements.
4. Lead the control team dissemination of safety critical and other information and introduce and maintain a system of recording operational safety and performance incident information in accordance with the relevant company standards, procedures and statutory requirements, to provide safety, performance and management reporting information at the required frequencies.
5. Manage the development and application of appropriate contingency plans in times of disruption, to minimise delays and cancellations to customers.
6. Lead incident reviews giving appropriate consideration to customer needs, Network Rail and train operators positions and establish a system to monitor and review the implementation of recommendations and the effect on future performance.
7. Lead the development of process integration within the control environment, to develop more effective approaches to management of the train plan, incidents and provision of customer information.
8. Contribute to development and maintenance of up to date operational and safety policies and procedures, relating to train service delivery, control of operations and control personnel.
9. Manage the integrity of sensitive operational and security documentation.
In order to be successful in this role, we would like you to have/to be:
- Experience of leading teams within a control, logistics or operations environment
- Experience of strategic decision-making
- Good negotiating skills and ability to make objective decisions
- Able to manage conflict, influence others and work under pressure
- Knowledge of Network Rail and Train Operating Companies within the Route and the key aspects of their business
- Knowledge of Train Operator performance regime and targets
- Understanding of operational rules and regulations
- Good geographical knowledge of applicable Route
We would also like but it isn’t crucial to have/to be:
- Previous experience of working within a safety critical communications environment
- Geographical knowledge of adjoining Routes
- Previous experience of working within a maintenance discipline