Cyber Support Operations Professional
Locations: Cardiff, Ipswich, Leeds
The role we require you to obtain SC
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
Responsible for supporting both third party and BT proprietary applications used within the Cyber Engineeing unit. The primary function of the role holder will be to monitor and react to ITSM related issues on our production environments to ensure that our service remains available and operational at all times. This is to be done in a timely manner abeiding to the relevant SLA. The role will require the successful applicant to work via shift rotation and may demand extra hours during high level or priority incidents. The role holder will be responsible for ensuring a handover is completed at the start and end of each shift. The role holder will also leverage their existing knowledge and skills in order to suggest improvements to both the processes of the ASG and to the services we support.
As the Cyber Support Operations Professional, you will be:
- Diagnose and resolve complex incidents where solution may not be clear or procedure may not exist identified through proactive monitoring.•
- Deliver technical support for maintaining and improving the integrity of the customer’s security information processes and systems.
- Responsible for communicating the relevant BT security procedure and/or process pan-BT.
- To support the delivery of security services that influence and/or provide the security infrastructure for BT's customers.
- Monitor alerts related to applications system components/modules/procedures and provide services proactively.
- Support the investigation and resolution and where necessary report incidents involving potential or actual breaches of protective security compliance.
- Manage production systems and recommend ways to optimize performance, and report application defects to vendors/developers to obtain resolutions.
- Complete a handover takeover at start and end of shift to the next on shift team.
- Make use of change control tactics, with recovery and roll back options to ensure minimal risk to live operations.
- To deliver security vulnerability and patch management.
- Administrate and configure security application systems, resolve technical issues on production environments in conjunction with providing post mortem updates as well as root-cause analysis.
- Working with the Platform team on system level issues.
- Defining, documenting and improving support processes for services and applications
- Provide stakeholder communications e.g. rapid response system
- Timely escalation to protect service and agreed timescales e.g. change window, Incident SLA
- Assist with further developing the capabilities of BT’s principal advanced security platforms and offerings.
- Work with customers to train them on new capabilities and evolve existing capabilities continuous deployment.
- Liaise with engineering teams within BT to maintain visibility of internal roadmaps and to provide feedback obtained from experience obtained from delivery and operations activities.
As the Cyber Support Operations Professional, you will have the following skills:
Mandatory Skills:
- Proven applications support experience
- SIEM – troubleshooting, administration and maintainanace
- Basic command of the Linux OS
- Understanding of monitoring platfroms
- An understanding of procedures for live operational environments (Risk Analysis, Change Control, Incident Response, Root Cause Analysis)
- Great interpersonal and customer service skills.
- Documentation and reporting skills.
Other relevant skills:
- SOAR – troubleshooting, administration and maintainanace
- Opsview Monitor
- Atlassian (Jira, Confluence, BitBucket, Crowd, etc)
- Scripting in a language such as Python or Bash.
Benefits
- Discounted BT Broadband, TV & mobile packages and BT products
- On target Bonus
- Share options and 10% pension contribution
- Professional development and paid for industry certifications/qualifications
- Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
- Well-being support for you and your family
- 3 days paid volunteering a year
- Flexible and smart working (subject to business needs)
The Cyber Security Ops. Professional supports in activities that ensure the delivery of security solutions, supporting daily global operations in the delivery of regular risk reporting, coordinating compliance review activities, and identifying operational improvements and organisational vulnerabilities and risks.
1. Participates in the implementation of risk management procedures, performing security assessments and providing security expertise and support for the implementation of priority security programmes.
2. Supports the delivery of security and tracking key projects of security.
3. Supports in the implementation of ways to improve working processes within the area of security operations.
4. Supports the delivery of security execution updates for managing executive and other key stakeholders' interfaces.
5. Supports the creation of meaningful metrics to track and trend the progress of essential security services.
6. Supports leasing with business leaders to proactively identify the security impact of implementations across the BT Group.
7. Supports internal and external communications, ensuring the cadence and content of communications is appropriate, to provide exposure of the security function.
8. Supports partnering with the BT Group corporate security to build complementary services that leverage the scale and capabilities while delivering a line-of-business function.
Troubleshooting
Escalation Management
Legal & Regulatory Environment and Compliance
Change Management
Incident Investigation and Response
Service Level Agreement Management
Stakeholder Management
Configuration Management
Access Control
Threat Intelligence, Assessment and Threat Modelling
Data Analysis
Intrusion Detection & Analysis
Customer Relationship Management
Knowledge Management
Technical Reporting
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors