Admissions Officer
Admissions
Our Admissions team perform a key role in recruiting high-quality students from around the globe to our international colleges throughout the UK. Every student that enters one of our programmes has to fulfil the entrance criteria and complete the many stages involved with obtaining their student visa. As a team, Admissions take responsibility for student throughout this process which typically takes several months from start to finish.
About the role:
We are now looking for an Admissions Officer, who will look after our students from the point that they accept our offer and pay their deposit through to arrival in the UK. Our students and their families are making a very significant investment when they enrol to study in the UK. Our goal is to provide the best follow-up and on-going support by phone or email, making sure our students successfully receive their visa and arrive in the UK for the start of their course. This will result in delighted customers who feel well cared for and supported before and as well as after arrival.
Your key day to day tasks will include but not limited to;
Checking students’ application documents and conducting student visa assessments-
Following up by phone to guide students through the next steps
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Counselling students though the visa process to ensure a successful visa outcome
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Undertaking designated regional credibility and practice interviews
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Chasing students’ visa outcome and arrival information
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Liaising with the Accommodation and College teams for pre-arrival support
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Providing ongoing communication and support to maintain a smooth student journey
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Making sure all student records are up-to-date
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Adhering to the Student visa policy and maintaining outstanding compliance
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Ensuring visa refusal rates stay below 10% across all Kaplan International Pathway Colleges, through effective assessments and counselling
About you:
To perform the role to a high level, you will need;
Excellent oral, written and communication skills including a positive tone of voice and an ability to enunciate clearly-
Aptitude for building rapport and influencing
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Ability to input data quickly and accurately
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Strong attention to detail
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Interest in customers and helping them to achieve their goals
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Sociable, friendly disposition
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Ability to prioritise and plan workload under tight deadlines
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A solution oriented, result focused, enabling approach
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Ability to think strategically and manage changes in systems and procedures
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Commitment to the highest standards of customer service
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Detailed understanding of both internal and external admissions policies and procedures
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Willingness to work flexible hours where required (including some weekends during critical periods)
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Multicultural outlook and interest in working with international students
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Strong written and spoken English
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Competence with Microsoft packages including Outlook, Word, Excel and PowerPoint
Previous experience in an admissions or student recruitment related role is highly desirable but not essential.
What we’ll offer you:
To help you succeed in your role, we’ll provide you with on-going training and support. There are excellent opportunities for development and progression both within the Admissions team and the wider KI Higher Education business. Your role will also include travel to our Kaplan colleges and partner universities.
Our benefits for the permanent roles include 25 holidays per year plus bank holidays, pension, childcare vouchers, enrolment in a group income protection scheme and additional benefits.
Please apply with a CV and covering letter. Closing date: 1st May 2023.
About Kaplan International Pathways
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
Benefits
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28 days annual leave*
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Big discounts on Kaplan courses for you and your family
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24/7 confidential helpline providing counselling and other support services
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Company pension contributions
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Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
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Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this form
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in the UK.
For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.