Job Description
IT Support Technician - Education
(VN-029)
Concero UK —
Apply Now
Do you love working with the latest technology? Are you looking for an IT Support role that provides fresh challenges every day, as part of a supportive team?
If so, then this is a fantastic opportunity to join a forward-thinking, rapidly growing IT company based in Wolverhampton as a Customer Support Technician providing support to the schools that we look after across the UK.
A bit about us
At Concero, we believe that every teacher and every student deserve a creative environment, without boundaries, in order to spark the imaginations of future generations.
Concero is a well-established, fast-growing company that specialises in providing IT support and services to schools across the country. Today we work with over 100 Local Authority, Free Schools and Multi-Academy Trusts across all phases. We deliver technical support, curriculum support, CPD, e-safety, safeguarding, strategic advice and guidance, consultation, broadband and VOIP telephone systems.
We are Microsoft Gold Education Partners, a Google Partner, and work with the DfE.
Your day-to-day tasks
Attending schools following a schedule and providing hands-on support and advice to our customers.
This role offers a fantastic variety of experiences, and no two days are the same.
Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software) and providing face to face support on issues such as Cyber Security, Data Protection, Accessibility and more.
What we need
Level 3 industry specific qualification
Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.
Minimum one year of experience working in an IT support role
Confidence to talk with colleagues and customers in a way that respects our values and ethos
Resilience, flexibility, and an ability to work well in a busy environment
Methodical and well organised
Excellent communication skills
Full driving licence and access to own vehicle
What we’d love
Experience working in an education setting
Experience working in an MSP (Managed Service Provider)
Familiar with a structured, fast-paced, and professional working environment
Your rewards
Competitive salary, with a yearly review and structured pay scales
23 days annual leave plus bank holidays
Additional sick pay
Health Cash Plan - - with contributions towards dental, and optical expenses as well as a host of other benefits.
Contributory Pension Scheme
Commission depending on eligibility and available schemes
24/7 Employee Assistance Programme
Training and career progression
Discounts on gym memberships, Apple products, cinema tickets etc.
Uniform provided
Microsoft Surface Go Laptop
iPhone
Job Type: Full-time, Permanent
Salary: £24,000
Schedule: Monday to Friday
Work remotely: No
Our values
Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.
What you need to do now
Are you looking for a role where you can help implement best-practice into a fast-growing Managed Service Provider? In a Company that won't treat you like a number, where you will have a voice to make operational and cultural improvements. If this sounds like the opportunity you've been waiting for, we'd love to hear from you. Send us your CV and a covering letter. APPLY TODAY!
We are an equal opportunities employer. We aim to provide a workplace in which all employees are treated in a fair and consistent manner. Where differences are celebrated, and everyone is encouraged to be themselves. We will ensure, to the best of our ability, that employees and all others who have contact with the Company are not discriminated against, either directly or indirectly.
Closing Date for Applications: 12:00 Friday 24 March 2023– Applications may close before the deadline, so please apply early to avoid disappointment.
Start Date: Immediate start
Conditions
Please note that this role is subject to a satisfactory enhanced DBS check and two satisfactory references. The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it, have access to transport and provide proof of their right to work in the UK.
Data Protection Statement
By applying for this job, you consent to Concero UK Limited collecting, storing and processing your data in accordance with current data protection legislation.
For more information on how we use the information you have provided, please email compliance@concerouk.com.
Disability Confident: Concero UK Ltd is committed to being a Disability Confident Employer, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with HR.
PLEASE NOTE: Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings.
Job Types: Full-time, Permanent
Salary: From £24,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- full, clean UK driving licence? (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 29/04/2023
Reference ID: VN-029
Apply
Go Back