Job Description
New Homes Manager
Salary: £38,000 to £40,000
Type: Permanent, Full time (35 hours per week)
Location: Ealing office base. However, this role is expected to travel to sites across mainly London and the Southeast.
About us
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
About the role
We’re searching for a New Homes Manager to join our friendly and hard-working team at A2Dominion. This role is tasked to manage project and customer relationships and organization of new schemes.
Key responsibilities:
· As a member of the Residential Services Department, to contribute to operational effectiveness and provide specialist advice in relation to particular projects and developments.
· To implement the Department and Team strategy and ensure services are responsive to changes in the external environment and internal priorities.
· To apply the framework for the New Homes Team to deliver excellent standards and performance in relation to regulatory and legal compliance, best practice, innovation, customer service and maximising income, specifically in the areas of:
Liaison with Project Teams through the life of the project to ensure the operational management considerations feature in the design and build
Contact with residents from exchange of contracts onwards (subject to pilot)
Organisation and delivery of Home Demonstrations for all customers prior to them moving into their new homes
Managing the move in and occupation process on new schemes
Developing comprehensive management strategy and budget for the new schemes
Managing snagging and defects
Acting as the client for handover of buildings into management
Acting as the main point of contact for residents from home demo (or exchange of contract) until the building is handed into mainstream management
· To ensure service delivery and performance is delivered in accordance with service standards policies, procedures, statutory regulations and relevant Codes of Practice.
· To meet challenging achievable targets and to proactively establish and develop innovative methods for improving overall performance.
More about you:
For this role, we’re looking for someone with the following:
· Educated to GCSE level or equivalent in Maths & English (Grades A* - C)
· Experience of delivery of a customer orientated service to leaseholder, owners and/or tenants ideally in mixed tenure schemes
· An understanding of the issues related to leaseholder and shared owners
· Good level of IT knowledge including Word and Excel, and an ability to compile and write reports
· Previous experience of Housing or Property management including an understanding of buildings and construction
· Able to manage own workloads effectively
· Full UK driving licence and access to their own vehicle
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
· 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
· Up to 8% contributory pension
· Flexible working
· Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
· actively look to attract and recruit disabled people
· provide a fully inclusive and accessible recruitment process
· offer an interview to disabled applicants who meet the minimum criteria for the job
· be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
· make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk.
A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Job Types: Full-time, Permanent
Salary: £38,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Wellness programme
- Work from home
Flexible Language Requirement:
Schedule:
Work Location: On the road
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