Job Description
Hampshire - Covering our Winchester Base
Job Description
Job Title: Emergency Care Assistant
Department: Operations
Base: Various
Wage £13 per Hour
DBS Service Level: Enhanced
Non-Disclosure – Required
Reporting to: Clinical Team Leader
Work Pattern: As Required
Key Working Relationships:
Patient Transport Lead, Team Leaders, Operation Manager, Dispatch Supervisor
Job Summary:
To support clinically qualified practitioners of all grades in the provision of high quality and effective pre-hospital clinical care to the community, responding, when appropriate and trained, using advanced emergency driving skills, to medical emergencies, interhospital transfers, urgent hospital admissions and other allocated operational duties commensurate with the role and responsibilities, supporting and, where appropriate, administering the provision of clinical, social and holistic care to patients in a prehospital environment, safely and within appropriate level of training and competency To act in accordance with Medi4policies, procedures and protocols, ECA scope of practice, appropriate sections of the Joint Royal Colleges Ambulance Liaison Committee (JRCALC) guidelines and current legislation at all times
Duties, Accountabilities and Responsibilities:
To respond immediately to emergency & urgent calls, hospital admissions, hospital transfers, working alongside a clinician, single crewed at Events, as part of a dual ECA crew or other operational duties, as indicated by the Operations & Clinical teams, in accordance with Medi4 operational requirements, clinical guidelines, policies, protocols, scope of practice, and procedures commensurate with this role
To ensure compliance with the appropriate sections of the JRCALC guidelines, Medi4 policies, procedures, protocols and scope of practice at all times, being personally accountable and responsible for clinical decisions made during the course of duty, ensuring patients receive the highest quality and standard of holistic care and attention
To support the work of qualified practitioners by using appropriate knowledge and skills in order to assist them make professional judgements, conducting diagnostic procedures and treatments, as required by the qualified practitioners, safely and to the appropriate level of training and competency for the role, in accordance with Medi4 procedures, guidelines, scope of practice and protocols
To ensure informed consent is obtained before treatment or intervention is undertaken, and to ensure that the communication of information between self, the patient and colleagues is handled sensitively, clearly, pro-actively and in a manner mindful of patient confidentiality.
To ensure a continuous duty of care to patients, within the level of training and competency of this role, ensuring an appropriate level of monitoring and treatment is maintained and continued until the patient is either discharged or transferred to the care of another healthcare professional
To ensure that a clear handover report is provided when the patient is handed into the care of another health professional. This should record all pertinent patient information, in accordance with Medi4procedure and that the transfer of patients into the care of others is conducted according to procedure
To ensure the safe transfer of patients, to and from vehicles, following health and safety and other appropriate protocols and procedures, being mindful of the safety of patients, self, colleagues and others, using appropriate equipment and manual handling techniques
To respond to and communicate with patients, relatives, colleagues, other health professionals, other emergency responders and members of the public in a calm, caring and professional manner, treating them with dignity and respect at all times, regardless of the circumstance
To ensure that patient confidentiality is maintained at all times and that personal / clinical information is only disclosed in accordance with Medi4policy, procedure and protocol and in accordance with Information Governance regulations, whilst ensuring that all appropriate information is recorded in a timely and efficient manner
To undertake a dynamic risk assessment on arrival at the scene of an incident in accordance with Medi4policy and professional guidelines, having due regard for the health and safety of self and others, and to request additional support appropriate to the circumstances through the Operations & Clinical teams
To practice in accordance with protocol, appropriate scope of practice and current legislation governing the use of medicines and prescription only medicines, in relation to the storage and security of such items both while operational and on station
To maintain timely communications with the Operations & Clinical teams as required, using any means available and appropriate
To communicate and work with other emergency services, relevant authorities, healthcare professionals and the general public in an appropriate and professional manner
Special Conditions:
The post holder must be prepared to travel to other company sites, to meet the requirements of the company for operational, training and business continuity purposes.
Work Complexity:
The job requires flexibility of mind and personal organisation to determine priorities and handle multiple issues at a time.
Contacts:
The post holder will liaise with staff and managers at all levels of the organisation, and with suppliers, clients, members of the public, patients & clients. Contact may be face-to-face but can be e mail or over the telephone.
Creative Work:
The post holder may be expected to take part in meetings to ensure that they achieve their key performance indicators.
Inventions and intellectual property remain the property of the company not the employee
Confidentiality:
The post holder will regularly come into contact with confidential information about patients, staff and other Medi 4 business, in order to carry out the duties of the post. Confidentiality must be maintained at all times and any breach of this will be considered a dismissible offence.
Policies and Procedures:
Ensure that at all times activities are conducted in accordance with the company Personnel Policies, Standing Orders and Financial Instructions.
Patient and Public Involvement:
Medi 4 has a responsibility to ensure that patients and clients are consulted and involved in the development of its services. As a company employee you should be mindful of this and do what you can, as appropriate to your role and level of responsibility, to meet this duty.
Health and Safety at Work & Risk:
Health and Safety: It is the general duty of every employee to take reasonable care for the Health and Safety of themselves and others including the use of necessary safety devices and protective clothing and co-operation with Medi 4 in meeting its responsibilities under the Health and Safety at Work legislation. The post holder must be aware of individual responsibilities under the Health and Safety at Work Act and identify and report, as necessary, any untoward accident, incident or potentially hazardous environment. It is Medi 4’s responsibility to ensure that staff are able to work in a safe and conducive working environment and that responsibilities regarding Health and Safety and staff welfare legislation and best practice are fulfilled throughout their area of responsibility, this will also include undertaking Risk Assessments as and when required.
Infection Control:
Infection Prevention and Control: Medi 4 Ambulance Service Ltd is committed to reducing the risk of healthcare associated infections. All employees involved directly or indirectly in the provision of healthcare have a duty to cooperate with Medi 4’s Infection Prevention and Control associated Policies and Procedures to reduce the risk of healthcare associated infections for patient’s staff and the public. You will be expected to cooperate with colleagues, contractors and other healthcare providers also involved in patient care directly or indirectly so far as is necessary to enable Medi 4 to meet its obligations under the Health and Social Care Act 2010
Safety issues:
- No Smoking or vaping in uniform in public or in vehicles
- The Company clients operate a “No Smoking” Policy. Smoking is not permitted on client premises. The management team will ensure that this is enforced with all staff.
Equal Opportunities:
Medi 4’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding:
Safeguarding Children and Vulnerable Adults: In accordance with Section 11 of the Children Act (2004) and Department of Heath guidance 'No secrets' (2000). Medi 4 Ambulance Service Ltd is committed to safeguarding and promoting the welfare of Children, Young People and Adults. All staff working with these groups are expected to share a commitment to this. You will be expected to promptly report any concerns relating to the safeguarding of children, young people and / or adults in accordance with agreed policy and procedures. If your own conduct in relation to the safeguarding of children, young people or adults gives cause for concern, Medi 4’s agreed Protection Procedures will be followed, alongside implementation of the Disciplinary Procedure where appropriate.
The post holder must hold an in-date safeguarding qualification to the appropriate level for the job role.
Confidentiality & Data Security:
The post holder must ensure that personal information for patients, members of staff and all other individuals is accurate, up to date, kept secure and confidential at all times in compliance with the General Data Protection Regulations (GDPR), the Caldicott principles and the common law duty of confidentiality. The post holder must be a continual upholder of the CALDICOTT principles and ensure their compliance.
Development:
The post holder will be required to participate in relevant development activities and development reviews.
The post holder must be compliant with all required e learning, assessments, or update courses
Review:
This job description is not exhaustive and reflects the principal duties of the post as identified at date of issue. It may be subject to amendment in the light of the changing needs of the business and will be reviewed periodically in discussion with the post holder.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 0 - 46 per week
Salary: £13.50-£15.50 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 10 hour shift
- 12 hour shift
Licence/Certification:
- Full UK Manual Driving Licence (required)
- Category C1 Licence (required)
- Blue Light Driving Qualification (required)
- Frec 4 Qualification (required)
Work Location: In person
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