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Proactively deliver the academic programme administration for a range of
programmes on and off campus. Deliver a customer-focused, agile and
professional administrative service to benefit students and other stakeholders and
positively contribute to institutional reputation.

Key Responsibilities
and Accountabilities:

Effective Programme Administration

• Work to the administrative calendar each year to ensure proactive

• Administer, service and facilitate all assessment and committee activities in

• Proactively identify opportunities for consistent approaches and processes.

• Proactively and regularly monitor data to ensure its integrity and accuracy

• Actively and positively participate in any improvement activity. Work with

• Establish a network across peers, faculties and services to ensure

• Identify own training needs in collaboration with other peers and suggest

• Undertake cover duties to support the team in annual leave and busy

grades). Any other duties within the scope and general nature of the grade
which may be required.

Lead

• Show pride and passion in what they do. Engage others in the shared

• Praise the achievements of others to promote positivity in the team

professional standards, efficiency, being agile

Communicate and Influence

• Adapt style to overcome challenging or difficult conversations and to

• Role model a culture of open and inclusive communication. Adapt style to

Make Effective Decisions

• Use evidence and knowledge to support accurate decisions and advice.

Work Together

• Work collaboratively with other peers to develop a consistent and joined up

• Role model a culture of working together to form effective working

Develop self and others

• Role model a culture of continuous self-development; proactively acquire

• Create a positive culture of knowledge sharing and confidence by positively

Change and Improve

• Play a positive and active role in changes
• Actively contribute to a culture of continuous improvement; review and

suggest improvements which improve the student and stakeholder
experience

See the Big Picture

• Understand how their role fits with and supports organisational objectives.

Deliver at Pace

• Role model a culture of the delivery of timely and quality results with focus

Special
Circumstances:

University of Sunderland
Role Profile
Part 2

Part 2A: Essential and Desirable Criteria

Essential
Qualifications and Professional Memberships:
• Educated to GCSE level (including English and Maths) or equivalent or relevant

experience in a similar role

Knowledge, Skills and Experience:

• Worked in an administration environment or other professional environment

• Experience of developing self
• Managing conflicting deadlines successfully
• Knowledge of a set of regulations (any) and their application
• Ability to proactively collaborate within team, wider service and beyond
• Able to adapt own communication style and tactfully challenge others

Desirable
Qualifications and Professional Memberships:

• Educated to A Level standard/Foundation degree/HND
  

Knowledge, Skills and Experience:

• Previously provided effective administration for committees and meetings
• Worked in an HEI administrative environment
• Experience of working with SITs
• Knowledge of HEI regulations and their application
• Has an evaluative approach and confidence to suggest alternative

when not to take a decision

Part 2B: Key Competencies
Competencies are
assessed at the
interview/selection
testing stage

Communication

Oral Communication

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others

Written or electronic and Visual Media Communication

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others




Knowledge and Experience

The role holder is required to apply working knowledge of theory and practice,
sharing this knowledge with others as appropriate; demonstrate continuous
specialist development by acquiring relevant skills and competencies

Service Delivery

The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures



Decision Making Processes and Outcomes

Take independent decisions is a requirement and has a minor impact. Be party to
some collaborative decisions; work with others to reach an optimal conclusion is a
requirement and has a minor impact. The role holder is required to provide advice
or input to contribute to the decision-making of others that has a moderate impact




Planning & Organising Resources

The role holder is required to plan, prioritise and organise their own work or
resources to achieve agreed objectives




Work Environment

The role holder is required to work in an environment which is relatively stable and
has little impact on the role holder or the way in which work is completed; be aware
of health and safety procedures and reports concerns to others

Date Completed: July 2020