Role Purpose
To support the Operations Director contributing and implementing a strategy for operations across the store portfolio. Lead the store teams to implement the strategy; motivating and inspiring them to drive sales and profits whilst delivering an engaging, trusted and rewarding customer relationship.
Commercial Decision Making
- Working with the rest of the Regional Manager team to support the Operations Director to deliver the retail strategy
- Leading Store Teams in a technological world using a variety of channels i.e. digital, face to face being agile at the same time
- Business partner with key strategic functions i.e. Trading Teams, Business Risk, Commercial Finance, HR and Marketing to support an agile and results driven decision making process, being the strategic link to Retail and formalising processes to support the relationships.
- Use BI, data and KPI’s to monitor commercial progress, identifying areas of success and proactively look for continuous improvement
- Interprets and analyses verbal and numerical information quickly and accurately to solve problems.
- Provides statistical analysis to challenge and influence the business to make strategic decisions.
- Evaluates information critically, spotting flaws and overcomes obstacles
- Generates and implements strategically focussed ideas to solve problems, and critically evaluates the impact on their KPI’s.
- Uses intuition along with data from different sources to develop ideas and solve problems
Planning & Delivering
- Be a key driver of change to support the Business Change agenda, implementing change programmes within retail and providing feedback and insight on progress, whilst always thinking of the end to end elements for store operations.
- Embraces and engages with technology and digital methods of communication to maximise field support, increasing frequency of ‘online face to face’ support for store management teams to do the job better and getting greater value out of time for all.
- Identifies when Stores are in need of in-store support, planning and re-prioritising their demands to provide greater levels of support when required.
- Sets measurable and achievable goals for self & team aligned to strategy
- Influence upwards to ensure central planning remains customer centric ensuring that decisions made impact the whole estate
- Working with an agile approach they will react positively and quickly to change seeking ways to instigate and make change happen with minimal disruption and maximum impact.
- Applies and accepts changes to own work processes with a view to minimising disruption
Driving High Performance
- Supports colleagues to drive continual improvement across all areas
- Identify and manage risks and develop solutions to reduce differential of store performance
- Identify and manage financial risks and ensure cost/sales delivery within the region
- Work with the team, making certain that availability is maintained
- Encourage and coach Store Management teams to think proactively and plan for longer term success
- Lead inspiring people to take action and accountability
- Have the courage to make unpopular decisions if they are the right thing for Matalan
- Effectively and consistency improves the benchmark of region performance
Customer
- Owns the customer on their region – working with the centre to deliver the brand
- Role models and drives service across the whole business that is continually evaluated and improved Innovates and evolves our customer experience in line with what's happening in the external marketplace
- Promotes a culture that encourages the team to exceed customers needs
- Proactively feeds in geographical nuances to the centre to endure we maximise all commercial opportunities
Leadership Expectations
- Role models the Matalan values; Think Customer, Think Family, Be Real, Be the Best
- Creates clarity by making sure all colleagues understand our strategy and the part they play by communicating honestly and taking accountability for outcomes
- Enables agility by operating with pace and driving collaboration, always developing talent and teams capabilities
- Encourages inclusion in the culture they create; building trust and encouraging diversity of thinking without fear and creating environments where people can be empowered
- Drives change through encouraging technological advancement and innovation ensuring a growth mindset whilst always maintaining resilience
- Avoids derailers by taking accountability for improving business challenges, always considering the wider business and being open to new ways of thinking and striving for solutions
- Is seen as a coach and mentor for new recruits to the business
- Is self-reliant and develops their management team to be able to make the right decisions themselves using the tools available
- Continuously seeks ways to develop themselves and supports and encourages their direct reports to do
the same, utilising internal and external opportunities and putting learnings into practice quickly
- Celebrates and recognises any team that makes a positive impact on business performance
- Embraces change and open to new ideas and ways of working
- Adaptable and flexible individual with the a record of delivering results through leadership/coaching skills
- Able to devise and execute plans as well as have a hands on approach
- Excellent written and verbal communication with strong listening and presentation skills
- A sound understanding of retail with experience in Non food fashion multi site management with proven track record of maximising sales and profits
- Strong leadership and coaching skills with experience of succession planning and people development
- Resilient and resourceful
- Role model and brand ambassador
- Self awareness and personal drive
- Ideas generator and analytical problem solver
- Confident, creative and enterprising personality
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.