Job Description
Company Overview
Welcome to nChain – a global leader in blockchain technology. Our cutting-edge solutions have earned us a spot among the Top 100 most innovative firms in the world, as recognized by LexisNexis.
Since our establishment in 2015, we have been offering software, consulting services, and IP licensing to clients looking to benefit from the security and scalability of the blockchain. We work across several sectors, including iGaming, supply chain, and financial services. Our suite of commercial applications and solutions, ranging from CBDCs to Data Integrity, is supported by an industry-leading research portfolio of over 400 patents.
We believe in a world where everyone can create and exchange value freely. As the DNA of blockchain, our mission is to power the peer-to-peer economy, enabling efficient value-exchange for everybody. We believe micropayments, data ownership, privacy, and authenticity are critical parts of our digital future that the current internet lacks.
At nChain, we are proud to have a team of over 260 talented individuals spread across three offices. Our people are passionate about blockchain technology, and work tirelessly to ensure that our clients receive the best possible solutions to their needs. Join us and be part of a team that is shaping the future of online transactions.
Visit www.nchain.comfor more information.
Company Culture
Get ready to join a dynamic team with a global presence! Our company has offices in the United Kingdom, Slovenia, and Switzerland, and is home to over 260 talented professionals who are passionate about driving innovation in three key areas: professional services, research, and enterprise-driven solutions.
In our open-plan offices, collaboration and teamwork are the norm. You'll have the opportunity to work alongside some of the brightest minds in the industry, and participate in brainstorming sessions and impromptu discussions that will inspire you to learn and grow.
As a rapidly growing and innovative organization, we're always at the forefront of new technologies and solutions. Our diverse team of passionate professionals shares a common goal of driving excellence in everything we do. We value creativity, curiosity, and a can-do attitude, and celebrate diversity by fostering an inclusive culture.
But we're not all about work! We're also a fun-loving team that works hard and plays hard. If you're looking for a fast-paced, exciting environment where you can challenge yourself, grow your skills, and make a real impact, we want to hear from you. Join us and find your edge!
What We Offer
Are you ready to take your career to the next level? We're offering an amazing opportunity with an incredible benefits package! As part of our team, you'll receive a competitive salary, plus a host of fantastic benefits.
Take advantage of 25 days of holidays plus bank holidays to relax and recharge. You'll also have access to a pension match scheme of up to 5%, so you can start planning for your future right away.
We care about our employees' well-being, which is why we offer private healthcare insurance that even extends to your dependents. And in case of the unexpected, you'll receive life assurance of 4 times your salary.
Want to reduce your carbon footprint and stay fit at the same time? You'll love our cycle to work scheme!
But it's not all about work – we have an exciting office culture that promotes collaboration, creativity, and fun. With flexible working options, you'll have the freedom to balance your work and personal life.
And that's not all! You'll also have access to an employee benefits and rewards platform, where you can enjoy discounts on everything from shopping to travel.
Join us and experience a job that rewards you both personally and professionally!
A Quick Overview (IT Support Analyst)
We are looking for an enthusiastic individual with a passion for IT, for the role of the IT Desktop Support Analyst. Reporting to the Senior Support Analyst you will be a part of the IT Support team, providing technical support and ensuring the smooth running of all IT systems.
The IT support team is the central point of contact for all IT related request and problems, so the role will include interreacting with colleagues from across the business, you must be comfortable communicating technical issues to colleagues with a variety of backgrounds and technical knowledge.
You will be solving technical problems of different types, some easier than others and will need to figure out exactly what the problem is and come up with a plan for resolving the problem.
Our aim is that IT support request and problems are managed effectively and responded to in a timely, achieving customer satisfaction and continuous service delivery. While finding the balance in enforcing policies to promote data security and best practice.
Responsibilities
- To assist and manage staff’s IT request and problems through a Service Desk.
- Provide support in person to staff within the office.
- Provide telephone and email support to staff working remotely.
- Record and document problems and request into Service Desk.
- Set up new user’s accounts and close off accounts of leavers.
- Set up equipment for new users and visitors. Collect and reclaim equipment from leavers.
- Maintain and update Inventory
- Maintain, update, and create documentation for IT support team and staff.
- Keep systems up to date through regular managed updates.
- Monitor networking equipment and servers.
- Assist with Servers, LAN/WAN technologies, software, networks, virus protection and more.
- May occasionally lift and carry boxes of supplies and/or equipment.
- Taking an active role in staff training.
- Engage in training opportunities to further develop skills and knowledge in key areas.
- Maintain our high standards particularly regarding user communications and response times.
- Being part of a rota doing 1 week on-call out of hours and 1 week back shift (15.00-23.00) once every 6 weeks.
Qualifications and Requirements
- 3-4 years of previous experience as a help desk technician, computer technician, or IT support analyst.
- Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics.
- Desired, degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred
- Desired, CompTIA A+, CompTIA Net+ certification or any other related IT professional certification
- Desired, knowledge and interest of bitcoin/blockchain
- Previous experience as a help desk technician, computer technician, or IT support analyst.
The following are required:
- Support of Microsoft Windows 7,8 and 10
- Support of Microsoft Office and general desktop/application Support.
- Desktop PC/Laptop installation/Mobile configuration.
- Microsoft Active Directory. Have Experience with Microsoft Exchange 2007 or 2010 or 365.
- Basic networking knowledge of switches, routers, firewalls, TCP/IP.
- Cabling and moving hardware.
- Patching.
- Peripherals support including Printers.
- AV support.
- Maintaining accurate records.
- Hardware and software procurement.
- Managing stock levels
The following are desirable:
Some support experience of Microsoft Windows Servers.
- System patching.
- Some experience with Apple Mac OS.
- Some experience with Linux OS.
- Virtual Desktop Infrastructure. vMware or Nutanix.
- Desired, Cisco Call manager experience.
- Desired, some Cisco networking experience.
- Desired, some firewall experience and understanding.
- Experience with Cloud infrastructure, AWS, Azure, GCP
- Licence and support agreement renewals.
- Liaising with external clients and third-party service providers.
nChain is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job Type: Full-time
Salary: £25,000.00-£50,000.00 per year
Schedule:
Ability to commute/relocate:
- London, W1W 8AP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
Work Location: Hybrid remote in London, W1W 8AP
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