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Service Delivery Analyst
Aspect House
Salary starting from £21,944
Permanent

Purpose

Working within the Commercial Data team within SP Commercial Metering, your role will encompass all HHDC and HHDA processes to ensure the business meet our overall regulatory and commercial targets with regards to Data Collection and Aggregation.

Key tasks include identifying and resolving high priority issues for Supplier Settlement Performance and Billing, as well as Energy management processes for our commercial customers.

Additionally, there will be requirement to handle industry flows ensuring that our systems are kept up to date with valid industry information.

Responsibilities

• Processing work in order to meet contractual requirements and mandatory obligations of the Settlements timetable.
• Responsible for resolving queries about missing or misprocessed data.
• Responsible for ensuring all processes are completed on time and raising performance problems with relevant service provider – initial contact with service providers of infrastructure and IT applications.
• Maintaining standing data updates on systems.
• Instigation, running and monitoring all processes performed by the HHDC and HHDA applications.
• Manage and control the provision of data to the Website to ensure that standing data for all sites is set up and remains in line with HHDC and is transferred accurately within timescales.
• Monitoring the performance outputs of the business against a series of KPIs focused on the contractual requirements and mandatory obligations of the Business.
• Responsible for resolving performance issues affecting achievement of goals.
• Problem solving to identify means of overcoming obstacles to achieve Business goals.
• Providing weekly management reports to senior management level.

Skills and Requirements

• Professional problem solving skills.
• Innovative thinker.
• Skilled user of databases, Microsoft Office applications.
• Extensive working knowledge of UK wholesale market trading arrangements.
• Understanding of Data Transfer Network and Data flows used in the DTN.
• Good understanding of HHDC and HHDA contractual obligations.
• Good understanding of Data Retrieval.
• Good technical understanding of metering.
• Good understanding of complexities of Settlement timetable and mandatory requirements.
• Very good technical understanding of applications schema and all the different IT processes that achieve business requirements.
• Good understanding of industry regulation in terms of how the business complies with the Balancing and Settlement Code.

Minimum Criteria

• Graduate or 3 years relevant business experience
• Excellent understanding of industry regulation in terms of how the Business complies with the relevant Balancing and Settlement Codes.
• Extensive knowledge of the I&C market.

What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to ‘nudge’ financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.