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clerk

Job Description

An exciting opportunity has arisen to join the ward clerk team on the Clinical Decisions Unit and Same Day Emergency Care unit (SDEC) at the Glenfield Hospital

The successful applicant should be computer literate and previous experience as a ward clerk within an NHS environment would be an advantage, however training can be given. A working knowledge of Trackit, Nerve Centre and Patient Centre would be beneficial.

The post requires you to have excellent communication skills and customer service abilities as you will be dealing with patients and their relatives.

You will be require to work using your own initiative, managing your own workload as well as being part of the Clinical Decisions Unit team.

You will be working a 7.5 hour day monday to friday on a rota basis between CDU and SDEC, ensuring that the needs of the unit are covered.

Please note that this vacancy will close as soon as sufficient number of applications are received. If you are interested in this post, it is advised that you apply as soon as possible.

Please be aware no video interviews will be available for this post please ensure you are able to attend a face to face interview when you apply

To support the ward staff and senior clerical staff in the administrative and clerical processes and procedures associated with the running of a clinical service, in support of excellent care for patients and their carers.

Capturing all necessary patient administration data for both emergency and elective patients by ensuring completion of the appropriate admission, transfer or discharge documentation and its input to PATIENT CENTRE/PAS via an appropriate computer terminal.

This will include assisting medical staff with the completion of data capture, booing patients in/out of wards, updating the bed states, checking the accuracy of the PAS information, tracking patients’ notes and maintaining patient notes and maintaining medical records.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

• Using the Trust’s IT system, ensure that the patient’s case notes and documents are available on the ward for the patients
• To make up temporary file for patients admitted direct to the ward i.e. emergency admissions or out of hours for Admissions
• Complete front sheets of notes showing dates of admission and
• To maintain all filing up-to-date.
• Ensure that patient’s notes are complete for ward
• To book in and out medical notes on the Patient Centre system – training will be arranged.
• To trace patients on Patient Centre. If the patient cannot be found, register the patient using the completed admission
• To source and retrieve patient case notes from within the Trust and from other hospitals, liaising with the Medical Records Department as appropriate, checking and updating patients and GP details when received, to ensure accuracy and minimise errors.
• Ensure addressograph labels are available and attached to all medical and nursing notes, charges and prescription
• Enter accurate and timely patient information on Patient Centre ensuring accurate clinical
• Obtain patients notes required for pre- assessment clinics and doctors

• Act as the ward receptionist to all visitors; give directions and advice as
• Answer telephones, staff bleeps and bleep medical staff as
• Issue car park letters to parents/relatives as

• Check and update the ward bedstate using Patient
• Ensure nerve centre is up to date
• Ensure outpatient appointments are made at a variety of hospitals and clinic locations. and the card completed for those patients with follow-up clinic

• Ensure that discharge summaries (written by Doctors) are completed
• Ensure that the laboratory results to be filed in the case notes after being checked and signed by
• Ensure that all the patients’ documents are complete on discharge and ready for collection by the Medical
• Discharge patients as required on Patient
• The Ward Clerk will be responsible for the co-ordinating and the booking of all follow- up outpatient
• To file all nursing and medical documentation in patients notes in the correct order on discharge and merging notes where
• Forward copies of the discharge letter to the patients’ GP, health visitors and community paediatrician are collected from the ward. File the remaining copies into the notes.

• To act as a Ward Receptionist by dealing with enquiries from patients, relatives or friends under the direction of the Ward
• Manage all incoming communications (e.g. telephone calls, fax, internal/external emails and post to ensure that information is passed on clearly and to the relevant Ward
• To answer the telephone and staff bleeps, ensuring that all enquiries about patients are passed on to the Nurse in Charge
• To collect and take ward mail to the Post Room as
• Open all ward mail unless marked confidential and give to the Nurse in
• To cover annual leave/sickness on other wards/departments as required within the Directorate.
• To keep the notes trolleys clean and
• Attend ward clerk meetings as
• Maintain an effective filing and bring forward

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