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About OPSS

Do you care about the safety of products and want to protect people and places? Can we use your skills, knowledge, and experience to enable UK business to thrive? If the answer is yes, then we would like to hear from you.

We are the Office for Product Safety and Standards (OPSS), part of the Department for Business & Trade (Previously the Department for Business, Energy, and Industrial Strategy). We are here for the purpose of making regulation work to deliver real world impact. Regulation is a powerful Government tool to address market failures, influence behaviour and promote positive action. Crafted and delivered well, regulation can be an enabler of growth, innovation, and efficiency.

Since early 2018 we have been building a positive and creative team that enjoys a position of influence and respect within an organisation that continues to grow, most recently with the addition of construction products regulation planned.

Our primary purpose is to protect people and places from product-related harm, ensuring consumers and businesses can buy and sell products with confidence.

Further information can be found on our website here

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. We embrace diversity and promote equality of opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. There is a guaranteed interview scheme (DCS) for people with disabilities who meet the minimum selection criteria.

We are Inclusive.

We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible and recognise how important inclusivity is to achieve the best outcomes. We hope to attract applications from all underrepresented groups.

We will ensure that individuals with disabilities are provided reasonable accommodation if required to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Team

The Operational Support Unit (OSU) is the ‘front door’ to the office, and we are a high-demand front-line team. We deliver outstanding customer service to both our internal and external customer base, providing reassurance and building confidence through our response to enquiries and everyday engagement with colleagues.

We work diligently to support other functional teams across OPSS, undertaking administrative duties to support our regulatory obligations and delivering our purpose. We are also responsible for developing, implementing, and supporting processes to underpin multi-functional activities.

You will support the team across several workstreams, ensuring adherence to service standards, key performance indicators and associated SLA. You will work in conjunction with your colleagues to:

• Support the undertaking and processing of all workstreams that the team deliver on behalf of OPSS.
• Respond to, record, signpost or resolve all enquiries received to OPSS.
• Undertake all administration tasks associated with workstreams.
• Undertake the collation of statistics for all enquiries and workstreams.
• Ensure all work is completed within service standards and service level agreements, advancing issues if vital.
• Develop knowledge of key workstreams to enable you to become a subject matter authority to support colleagues.
• Chairing and management of the administration of Team Meetings.
• Leading on own development in line with the OSU Skills a Development Matrix.
• Support to Major Incidents across OPSS in a reactive manner.
• Undertake general office support duties including but not limited to:
  • Booking rooms as requested across the Birmingham office.
  • Handling incoming and outgoing posts across the office.
  • Providing technical support office wide (IT/Phone equipment).
  • Setting up/taking down of retractable walls.

Hybrid Worker

The role will be based in either Birmingham or Twickenham. You will be asked to express a location preference during the application process.

Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.

Appointments will be made to candidates in merit order based on location preferences.

Support in applying for our vacancies is available by joining a virtual Candidate Support Session. These sessions include helpful tips and advice on the recruitment process, from application to interview.

Desirable Criteria

Have the ability to listen and understand needs through open, structured, and productive conversations.

• Have experience of working within a reactive environment and crafting, implementing, and developing processes with proven benefits to optimise efficiency whilst reducing risk and where possible, cost.
• Be resilient, inventive, maintaining calm.
• Bring out the best in your colleagues through confident and inclusive interaction with a desire to maintain morale across OPSS.
• Have a willingness to undertake any training which may be vital to keep up to date with the requirements of the role.
• Experience working in a customer service environment where you have maintained positive working relationships at all levels.
• Remain hardworking and positive to the wider team, taking care to challenge in an appropriate manner and forum so as not to cause disengagement throughout the team.

Personal Attributes & Skills

Have the ability to listen and understand needs through open, structured, and productive conversations.

• Have experience of working within a reactive environment and crafting, implementing, and developing processes with proven benefits to optimise efficiency whilst reducing risk and where possible, cost.
• Be resilient, inventive, maintaining calm.
• Bring out the best in your colleagues through confident and inclusive interaction with a desire to maintain morale across OPSS.
• Have a willingness to undertake any training which may be vital to keep up to date with the requirements of the role.
• Experience working in a customer service environment where you have maintained positive working relationships at all levels.
• Remain hardworking and positive to the wider team, taking care to challenge in an appropriate manner and forum so as not to cause disengagement throughout the team.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
Jas Chahal
Email :
OPSS.Recruitment@beis.gov.uk

Recruitment team

Email :
dbtrecruitment.grs@cabinetoffice.gov.uk