Overview:
Help improve Public Service access for all
The Digital Identity Service
Access to public services is key. Our mission is to provide users with a safe, easy way to prove who they are and access the services they are entitled to.
Sitting in the Cloud and Digital Services division of the Digital Directorate, our work is core to the wider Digital Strategy of the Scottish Government helping valuable public services to be delivered securely, efficiently in an accessible way. As a valued member of the team, your work could be used by millions and benefit everyone across Scotland!
Our work is a key enabler for wider digital transformation across the public sector. In addition to developing the service, you will play a key role in supporting its wider adoption and success.
Working at scale and with a wide variety of public service users our work is technically complex, rich in variety and provides a real sense of pride - knowing we help make a positive, tangible difference to people’s lives.
OUR APPROACH
Our success is based on trusting and empowering our teams - encouraging flexibility and freedom that you may find surprising in a public sector setting.
We value…
- An Agile approach where we put users first understanding and meeting their needs through user research and design
- Continually improving through iteration based on testing, measuring and feedback
- Innovation – committing to changes in established practice which can improve outcomes
- Collaboration– working in multi-disciplinary teams, learning from, and supporting each other; debating constructively and committing to solutions
- Being valued for your perspective and work
- Being supportive and being supported
- Diversity in the perspectives we bring to our work and colleagues who we work with
As PMO Support you will play a pivotal role across all aspects of the Programme. You will working with multi-disciplinary teams to deliver a complex digital programme, driving forward progress at pace and to agreed timescales, managing competing priorities and building a culture of continuous delivery and improvement, ensuring that key processes
are regularly analysed, maintained and improved.
Responsibilities:
- Deal with administration of the hiring process liaising with high level management, Digital Resources and Digital Purchasing; 10%
- Liaison with Digital Resources to manage access for interim contractors and external development partners; 10%
- Onboarding of permanent staff, new contractors both internal and external, and development partners, implementing the new JML process; 10%
- Lead the administration and support of Digital Identity Program Board/ Expert Group/ Stakeholder Group engagement; 5%
- Providing secretariat support for Security and Technical Working Groups supporting the set-up; 5%
- Provide Secretariat support to Governance structures, setting calendar invites, circulating papers and co-ordinating members to contribute to meetings and workshops as required; 10%
- Management and operation of all collaborative tool suite (Google Drive, Trello, Confluence/Jira, Slack, MS Teams for business and objective connect; 10%
- First point of contact when new licenses are requested by the team and liaise with Digital Purchasing to obtain; 5%
- IMSO - Information management support officers - are the first point of contact in your business area, for records management queries and use of the electronic record and document management (eRDM) system. 5%
- Work with Project Managers to proactively plan programme activities and documenting progress; 5%
- Assist in managing the implementation of Planview - a new strategy for delivery tool - for Cloud and Digital Services Division; 5%
- Run a quarterly audit of all the licenses within the division to ensure current team members, contractors and external development partners have the correct permissions; 5%
- General problem solving, locating/purchasing specialised equipment for divisional members, communicating ongoing issues with team members and raising with ITecs to resolve. 15%
Competencies
Self-Awareness
Improving Performance
Analysis and Use of Evidence
Financial Management
Essential Criteria & Qualifications:
No formal qualifications are required for this role. We’d love you to apply if you meet the following essential criteria. If you’d like to chat first please get in touch
Essential Criteria
1. An established track record of working in a structured Project Management environment.
2. An established track record of working in fast changing environments and engaging successfully across teams and scottish government departments more widely.
3. Ability to engage confidently and communicate effectively (both written and verbal) with people, establish good working relationships with a wide range of stakeholders.
4. Strong awareness in and management of procurement and software licensing processes.
What can we offer you
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
Benefits
We provide an attractive package with extensive benefits including: -
Salary range between £33,520 and £38,329.- Generous Pension Scheme with employer contributions ranging from 26.6% to 30.3%
- Flexible working arrangements including compressed hours and flexi time, with potential to accrue up to 4 extra days off a month
- 25 Days Annual Leave (increasing in line with service) plus 11.5 days Public & Privilege holidays
- Access to a wide range of courses offered by the Scottish Digital Academy, plus opportunities to gain professional memberships and academic qualifications
- Automatic Membership of the Scottish Government DDaT profession and professional development system
- Giving Back - Six days of paid special leave for Volunteering
Hear from colleagues discussing Digital Careers at Scottish Government.
Click here to learn more about the full range of benefits you could enjoy.
How to apply
The Closing Date for applications is 23:55 - 13/08/2023
To apply please submit the following using our online application process: -
A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria- A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities, and experience suitable for this role, with particular reference to the essential criteria
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
Skills_For_Success_Competency_Framework B
Person_Specification_Band_B_Updated_9.9.22_PDF
DDaT_Recruitment_-_Further_Information
Recruitment Map Process
STARR Template
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
We welcome applications from candidates of all backgrounds, and work to ensure a positive recruitment experience where everyone is treated fairly, and with respect regardless of the outcome.
It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.
What happens if I am unsuccessful?
We greatly value the time and effort taken in applying to Scottish Government. If following interview and completing our full assessment process, you are not successful we may be able to offer alternative positions.
Firstly, candidates meeting all criteria but scoring lower than appointed candidate(s) are placed on a reserve list for 12 months. If a matching role is identified, we are able to offer this position without the need for further assessment. Secondly, on occasion a lower grade post may be offered to suitable candidates. Any offers are made in merit order and in line with Civil Service Commission principles on the basis of fair and open competition.
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via ScottishGovernmentrecruitment@gov.scot
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.