Job Description
What you'll be doing:
We're currently recruiting a friendly Reception Supervisor to provide first-class reception service for The Venues Collection on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.
As a Reception Supervisor, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner, work efficiently to maximise sales and customer satisfaction and maintain standards of operation while positively approaching all sales opportunities to maximise profit. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
More about the role:
Could you bring your spark to The Venues Collection? Here's what you need to know before applying:
Your key responsibilities will include:
Creating a warm and welcoming atmosphere for all staff and visitors in accordance with Company Policies and Company Standards Policy and to serve as an efficient point of contact during their stay.
To be fully competent in the use of Opera PMS (extensive training will be provided), PDQ Machines, Telephone Switchboard and be able to train others in the use of these systems as required.
To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
To activate/reissue room keys in accordance with guest confidentiality.
To verify/adjust billing for guests.
To complete or handover any special duties or responsibilities that are assigned.
To balance the daily shift.
To possess a great knowledge of the building and the services we offer
To have a full understanding of any special events that are being run in the centres, e.g., Christmas, and be able to take the enquiry.
To answer all incoming calls in a friendly manner
To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down.
To ensure the accuracy of all information and respect its confidentiality. All tasks performed in your job should be as per the Standard advised to your training sessions/SOP.
To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean.
To provide administrative support across a diverse range of areas
To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments.
To ensure the reception area is always kept neat and tidy
To carry out reception duties on A.M. and P.M. shifts in line with the checklists, ensuring these are completed and signed off daily.
To understand the banking and charging procedures.
To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
To represent Compass Group UK&I and maintaining a positive brand image
To ensure all reception and administration duties are completed to the highest standard.
To monitor staff attendance, sickness absence and annual leave
To anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
To coordinate with Housekeeping to track readiness of rooms for check-in.
Other:
To attend all training, as required.
To keep yourself informed of the hotel’s goals and objectives, and those of other departments, maximising the role you play in achieving the hotels budget.
Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times.
To be fully aware of the fire evacuation procedures.
To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager.
To ensure the accuracy of all information and respect its confidentiality.
To carry out any other duties as reasonably requested by your Supervisors and Management team.
To be a valued member of the team, helping and advising colleagues where required, always promoting the image of the hotel and that of the company through active sales and a positive approach.
Who you are:
Our ideal Reception Supervisor will:
Have excellent verbal and written communication skills
Possess fantastic organisational skills with the ability to prioritise tasks
Be competent in using PCs, Microsoft Office, and general office equipment
Display passion for delivering excellent customer service
Be an excellent team player
Have the ability to develop and maintain good working relationships
Demonstrate exceptional timekeeping and reliability
Have the ability to adopt flexible working patterns
Previous scheduling and payroll experience preferred
Assist management in training, evaluating, counselling, disciplining, and motivating and coaching employees
Supervise a small team, creating a positive environment where everyone feels welcomed and supported.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Regular emails filled with the best discounts and savings available
Receive Wow Points every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness, and exercise classes
You can share all discounts and offers with your friends and families
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1107/94200001/52561935/BU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone?s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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