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Head of HR Change and Governance
Could you be our Head of HR Change and Governance?
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: Circa £80,000
Reporting to: Chief People Officer
London docklands and an office in Coventry
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
As Head of HR Change and Governance, you will be at the very heart of developing HR practice and ensuring that everything our HR team does is aligned to delivering business strategy. You will be reporting directly into the Chief People Officer, helping us deliver the HR people strategy with a focus on activities and projects that lead to sustainable change, ensuring we’re doing what we say we will and achieving our strategic goals.
You will be part of the HR Senior Leadership Team (SLT) and have ownership (on behalf of the Chief People Officer) for ensuring the function meets all budget requirements, governance e.g. Freedom of Information requests and complaints handling as well as managing HR strategic and functional risks.
Managing a small team, you will lead on a project to understand the capabilities of our core people system (Workday) and you’ll work with the CIO function to agree on developments and improvements of the system to enable us to achieve our strategic objectives.
You will also manage our change control process and oversee the planning of all change management activities across HR. Whilst the teams across HR will be directly responsible for their own plans, you will bring them together via portfolio management and ensuring there are clear links to how the planned change activity will be helping us achieve our priorities.
As our Head of HR Change and Governance, you will be the interface between the HR team, CEO, Chair and Board of RemCo (Remuneration and People Committee). You will be the focus point in ensuring that the Chief People Officer has assurance on all HR projects and papers for every forum from Executive Team to Board and Remuneration and People Committee.
Key responsibilities
- Act as the ‘intelligent client’ in the management of our core people system – Workday. Ensuring that our systems are delivering critical capability against the people strategy initiatives but also that they provide a simple, easy to use and customer focused user experience. Working with the key HR lead and Workday Product Owner to plan and implement updates to our technology.
- Providing a structured approach to managing change in HR, keeping HRLT accountable for what we’ve planned to deliver as part of our people strategy. Developing and managing the change plans that support the delivery of the strategy – working closely with the relevant HR managers to keep working in a joined-up way and providing appropriate updates to the HR leadership team on progress against milestones and deliverables. Keeping HR on track with what we’ve committed to deliver, and making sure we do it in the right way, constructively challenging where appropriate, in order that we change at pace. You’ll join the dots across HR, so there are measurable outcomes to the work we deliver and actively challenge any silo working.
- Ensuring activity in HR is achieving the intended benefits – supporting the HR team in identifying metrics and measuring progress at key points and sharing data insights across HR
- Continuously improving how we use data as a wider team to improve the decisions and interventions we make with the organisation to help achieve the people strategy. You’ll work with HR managers and IT colleagues to improve our suite of reports for HR and organisational use
- Working closely with our internal communications team to support the design, development, delivery and management of communications through a clear stakeholder plan.
- Working with our internal auditors to develop the scope of audits and overseeing the logistics of any audits within HR including working with relevant teams to provide auditors with information required
- Support the Chief People Officer by providing secretariat support for key committee meetings such as Executive Team, Board and Remuneration and People Committee as well as internal HRLT meetings.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
- Evidenced experience of working with organisational change – you’ll need to have used change and project management principles, methodologies and tools and you will have experience of supporting and influencing colleagues through change
- Evidenced experience of working with People/ HR systems and understanding of how developing the capability of tooling can drive efficiency and excellent customer outcomes
- Experience of using information and data to draw meaningful observations both verbally and in writing/reports
- Ability to communicate, influence and adapt your style according to your audience. You are known for being approachable and maintaining relationships at all levels.
- Sound knowledge of the general data protection regulation (GDPR) ensuring appropriate security of people data
- Ability to deliver results with resilience and tenacity, your experience showcases that you like to ‘roll your sleeves up’ and enjoy problem-solving.
Desirable Criteria
We would also like you to have the following skills:
- Having advanced skills in Microsoft applications like Excel, MS Project, PowerPoint, Microsoft Project Server, SharePoint and other HR data analysis tools would be desirable
- Workday experience
Why Financial Ombudsman Service?
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our Coventry office is 2 minutes’ walk from the main station
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
- Write the details of what the individual needs to upload as part of their application.
Applications need to be submitted by 11.59pm on Sunday 13 August.
The recruitment process may include:
- Application review
- Telephone interview with a member of the Resourcing team
- Interview with Chief People Officer and a key stakeholder
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!