Job Description
A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC.
- Location: Anstey Frith House, Leicester Road, Glenfield, Leicester
- Salary: £48,526 per annum
Overview of Main Duties and Responsibilities
As part of the CYP triage and navigation service you will be responsible for the following:
Screening referrals
Managing incoming calls (referral and enquiries)
Clinician advice to CYP and carers
Professional referrals including crisis team referrals.
You will be the point of contact for initial clinical queries, providing appropriate advice and guidance, and navigating the referrer/caller to the right part of the system.
You will be required to manage queries and referrals that have been escalated due to complexity and/or risk by other clinicians.
Main duties of the job
Be the first clinical point of contact for clinical referrals (self or professional) and enquiries on the telephone, and by online.
Monitor, manage and coordinate with staff within the team and external agencies to ensure safe sign posting of referrals.
Providing call back support/advice/information gathering with the support of navigator
Risk assessment when necessary and offer advice to CYP and carer to manage clinical risk.
Discussing appropriate care pathways with the (self) referrer to agree current needs, expectations of a service and utilisation of the most appropriate pathway and optimal level of care
Using System1 to ensure accurate documentation of all episodes of caller interaction are complete and include any adverse events, safeguarding issues and other notifiable matters in accordance with policy, guidelines and best practice
Ensuring systems and processes are in place for the security and maintenance of all equipment and comply with information policies and procedures
Support the development of the CYP Triage and Navigation service in association with other inter-related teams.
Managing all communications in a professional and courteous manner to all service users, relatives, referrers and staff
About us
DHU Health Care CIC believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination
DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.
Job description
A commitment to a quality service, excellence in clinical practice and continuous professional development are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC.
Overview of Main Duties and Responsibilities
As part of the CYP triage and navigation service you will be responsible for the following:
- Screening referrals
- Managing incoming calls (referral and enquiries)
- Clinician advice to CYP and carers
- Professional referrals including crisis team referrals.
- You will be the point of contact for initial clinical queries, providing appropriate advice and guidance, and navigating the referrer/caller to the right part of the system.
- You will be required to manage queries and referrals that have been escalated due to complexity and/or risk by other clinicians.
Key Success Measures
Caring & Compassion - We will actively listen to understand and empathise with others, with a desire to support both patients and colleagues.
Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients
Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patients dignity and must ensure it is never compromised.
Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies.
Key Areas of Responsibility & Accountability
Clinical
- Be the first clinical point of contact for clinical referrals (self or professional) and enquiries on the telephone, and by online.
- Monitor, manage and coordinate with staff within the team and external agencies to ensure safe sign posting of referrals.
- Providing call back support/advice/information gathering with the support of navigator
- Risk assessment when necessary and offer advice to CYP and carer to manage clinical risk.
- Discussing appropriate care pathways with the (self) referrer to agree current needs, expectations of a service and utilisation of the most appropriate pathway and optimal level of care
- Using System1 to ensure accurate documentation of all episodes of caller interaction are complete and include any adverse events, safeguarding issues and other notifiable matters in accordance with policy, guidelines and best practice
- Ensuring systems and processes are in place for the security and maintenance of all equipment and comply with information policies and procedures
- Support the development of the CYP Triage and Navigation service in association with other inter-related teams.
- Managing all communications in a professional and courteous manner to all service users, relatives, referrers and staff
Clinical Governance
- To participate in the clinical governance requirements within the work of the organisation.
- To practice with the parameters of company policies, protocols and guidelines.
- To participate in quality improvement within the organisation.
- To assess and evaluate outcomes of own practice, service intervention and treatment and identifies any short falls in service reporting to relevant managers.
- To provide mentorship leadership and training to other team members.
- To ensure the requirements of Health and Safety policy and legislation are maintained.
- To participate in research and development activities of DHU Health Care.
Education Practice Development
- Taking personal responsibility to deliver results, demonstrating resilience and drive in the face of ambiguity, uncertainty and complexity (Resiliency)
- Able to develop innovative ideas and apply continuous improvement in all aspects of work (Ingenuity)
- Relationship and people development and working with others collaboratively to deliver results (Dignity & Community)
- Maintaining the highest levels of confidentiality and ethical standards (Integrity).
Professional
- To work within the regulatory requirements, codes and Professional Standards of practice of the NMC
- To maintain professional and clinical competence through mechanisms of continuing professional development.
- To act in such a manner at all times to promote confidence and public trust and uphold the reputation and image of DHU Health Care CIC.
- Communications and Working Relationships
- Director of Nursing and Quality and other Executive Directors.
- Divisional Clinical Director and Managing Director
- Divisional Heads of Clinical Services
- Divisional Operations and Corporate Teams
- DHU Health Care CIC Governance Team
- DHU Health Care CIC Clinical Training Team
- Clinical and managerial staff within participating Clinical Commissioning Groups (CCG)
- Clinical staff in local primary and secondary care services
- Other related services within the local health economy
- Social Services and local intermediate Care Services
Values, behaviours and principles
We are always:
Compassionate we show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patient, people and communities
Accomplished we are available day and night a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
Respectful we recognise the value that individual and team difference bring welcoming views, listening, being honest, and learning from others experiences
Encouraging we believe everyone matters, so we inspire confidence in other promoting speaking up, fostering career-long learning and development, and supporting improvement ideas
Person Specification
The job holder will have;
- Registered Mental Health Nurse registered with the Nursing & Midwifery Council (NMC)
- Evidence of continuing post-registration/graduate development
Experience
- Substantial Autonomous practice experience working and multi-professional team
- Evidence of working with undiagnosed and undifferentiated patients.
- Experience of working with children and young people.
- Knowledge of mental health conditions, diagnoses and clinical risk
- Experience of working as a mental health triage/screening/assessing technician
- Experience in working in community setting
- Experience in working in crisis team
Skills & Knowledge
- Awareness of available services in the local health service, local authority, and voluntary sector, including support available in an online format.
- Ability to self-organise/manage and deliver a high standard of clinical coordination and triage service
- Established risk assessment skills and able to reduce the level of risk to clients, staff and others.
- Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the service
- Comprehensive knowledge of relevant policy & legislation relating to mental health
- Excellent communication/ interpersonal skills in order to deal effectively with complex and sensitive service user information, distressed or aggressive service users or carers or those with an impaired level of understanding.
- Research skills.
- I.T and database.
- Presentation skills
Job Circumstances
- Commitment to the role. Able to work unsocial hours including bank holidays
- Flexibility to meet service/Rota needs
- Be prepared to travel between different primary Care Sites when on duty.
- Full driving license essential (LLR Home Visiting Service only)
- Full driving Licence (All other DHU Health Care CIC divisions)
Personal Qualities
- Proven team player
- Able to work autonomously
- Committed to continuing professional development
- Positive effect
- High level of interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Job Type: Full-time
Salary: £48,526.00 per year
Ability to commute/relocate:
- Leicester, LE3 8RN: reliably commute or plan to relocate before starting work (required)
Experience:
- Nursing: 1 year (preferred)
Licence/Certification:
- NMC (preferred)
- Driving Licence (preferred)
Work Location: In person
Application deadline: 21/08/2023
Reference ID: CYPMHN
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