Overview:
Shimmick is seeking a highly talented IT Service Delivery Technician based out of Irvine, CA. This challenging position will provide an excellent growth opportunity while improving the infrastructure of the city.
At Shimmick, we are problem solvers. Creative thinkers. Innovators. We approach each project with fresh ideas and big thinking in pursuit of better answers, better outcomes, and better experiences for our clients. We are resourceful, nimble and resilient. We work hard together—and with our clients—to deliver high-quality projects that are on time, on budget and beyond expectations.
Responsibilities:
Responsible for end-user computing support including desktop/laptop PCs and user applications. Answers technology-related questions reported by users; logs, monitors and resolves technical issues and service requests. This position will respond to support tickets created by end users. In addition, this role will work with other members of the IT Department to perform tasks, update documentation, policies, standards, and continuously improve the delivery of IT Services to the entire firm.
Documentation will be key to ensure all existing processes and projects are documented properly and updated throughout the life of a project or as process directives change. Works side by side with managers, team members, and other employees to ensure plans are clear, concise, and can be applied quickly and efficiently. This position will also ensure training of staff as needed on the defined process changes and improvements.
The responsibilities of this position include, but are not limited to the following:
- Provides Tier I and II support for a wide range of enterprise and service offerings.
- Setup and support employee's technology [PCs, laptops, monitors, keyboards, desk phones, printers, iPhones, iPads, Wi-Fi, connectivity, webcams, etc.]
- Provides Tier II application, administration, and hardware support as applicable. Serves as an escalation point for tickets routed outside the Service Desk.
- Strong hands-on technical skill with personal computers, laptops, and peripherals
- Excellent written, organizational, communication and customer service skills
- Ability to research and resolve issues escalated due to complexity and/or time restrictions
- Must work well in a multi-task environment
- Must be a self-starter, with the ability to establish priorities
- Must have strong interpersonal skills for dealing with customers on a one-on-one basis
- Must possess strong troubleshooting and analytical skills to work through issues
- Strong skills in supporting current iterations of Windows operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers, and other peripherals, etc.
- Must possess the ability to assist customers remotely over the phone, via remote control software or in person
General Job Functions:
- Must work well in a multi-task environment, be a self-starter, with the ability to establish priorities
- Must have strong interpersonal skills for dealing with customers on a one-on-one basis
- Must possess strong troubleshooting and analytical skills to work through issues
- Must possess the ability to assist customers remotely over the phone, via remote control software or in person
- Maintain professional, human relation, project management, and business management skills.
- Maintain excellent rapport and strong business relationships with all teammates and clients.
- Maintain cleanliness and orderliness of assigned work area.
- Understand corporate- and business-provided services of company.
- Adhere to all Shimmick policies and procedures.
Note: The above listed duties and responsibilities are intended to describe the general content of, and requirements for the performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements. Other duties may be assigned as the need arises.
Qualifications:
Minimum Requirements:
- High School Diploma/GED + 4 years of relevant experience or demonstrated equivalency of experience and/or education
Preferred Qualifications:
- Ability to explain technical solutions in layman's terms.
- Strong verbal and written communication skills, for both technical and non-technical audiences.
- Strong attention to detail.
- Excellent critical thinking, analytical, and troubleshooting skills.
- Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
Physical Demands:
While performing the duties of this position, the employee is regularly required to use a computer workstation, including monitor, keyboard, mouse, etc. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must be able to lift and/or move up to 50 pounds unassisted. The noise level in the work environment is usually low to moderate. Occasional travel to and work from office or construction jobsites may require adherence to safety protocols and use of required personal protective equipment (PPE).
Additional Information:
- Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
- This position does not include sponsorship for United States work authorization.
The salary range for this position is between $31.00 - 38.00 per hour depending on experience and/or education.
Shimmick's comprehensive benefits plan includes medical, dental and vision coverage; as well as options to participate in an FSA or HSA. The Company also provides employer paid STD, LTD, basic life and AD&D, and an Employee Assistance Program. Additional voluntary benefit offerings include pet insurance, hospital indemnity, critical illness insurance, legal and identity theft protection.
These benefits are available to all employees working more than 20 hours per week. Employees working less than 20 hours per week are eligible for medical, dental and vision coverage as well as EAP services.
NOTICE TO THIRD PARTY AGENCIES:
Please note that Shimmick does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Shimmick will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Shimmick explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Shimmick.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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