About the Role:
The IT Support Specialist II will be part of a team of IT professionals who provide in-house technical workbench, desk-side and remote IT support services for over 3,400 associates across the US and Canada. The IT Support Specialist II will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them.
This position will be located at our Phoenix, AZ office, and will work collaboratively with support from our corporate office in Denver, Colorado. We offer a hybrid schedule with 2 days of work from home and 3 days in the office per week.
Company Overview
With roots dating to 1891 and 8,500+ employees, MYR Group is a publicly traded holding company of 13 specialty electrical construction companies. MYR Group and our subsidiaries work on large-scale electrical construction projects throughout the U.S. and Canada. We contribute to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.
Throughout our history, we have partnered with utilities, municipalities, commercial clients, and developers to deliver some of the largest and most notable projects including transmission/distribution/substation, commercial and industrial, storm restoration, and renewable (solar and wind farms) energy. We are consistently recognized as one of the top five specialty electrical construction firms by Engineering News Record.
Essential Functions
- Under general supervision, perform a variety of computer systems administration, installation, and support tasks, including imaging, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and mobile devices and VOIP phones for the entire organization
- Assist with low-to-mid level network and application administration functions
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users (small-to-mid size office environments), and recommend and implement corrective hardware solutions, including off-site (active construction jobsites) repair as needed
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction rating
- Respond to incidents and service requests within Service Level Agreements, document progress and resolution within the company service request ticketing and tracking system
- Identify and escalate incidents to proper teams; take ownership of critical incident until ownership has been transferred
- Learn the various computing and data needs of our company, managers, and users in efforts to reduce computing frustrations, ensure data security, and drive productivity; learn and test new technology initiatives prior to enterprise rollout
- Conduct research to understand, explain and resolve technology issues. Keep abreast of new trends and emerging technologies in the IT industry.
- Learn and adhere to company safety standards (particularly during construction jobsite visits)
- Other duties as assigned
- Understand and comply with the Company’s Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards
- Regular and predictable attendance
- Essential functions of this position are to be performed at a Company-designated office or field location
About You:
Qualifications
- Minimum 2 years of technical support experience with Microsoft Windows operating systems on a LAN/WLAN is required
- Experience working within Microsoft network environment
- Experience creating new user accounts and permissioning within Active Directory
- Experience with MECM imaging software
- Experience with Microsoft 365
- Network connectivity experience
- Experience using and supporting smartphones and tablets
- Experience troubleshooting print and scan issues
- Associate's degree in technology-related field; combination of relevant education and experience considered in lieu of degree
- A+ certification or equivalent experience is required
Knowledge/Skills/Abilities
- Motivated to deliver a high degree of customer service
- Ability to communicate technical terms in an effective and positive manner to users in ways that make sense and apply to daily business needs
- Must have initiative and be able to work independently and prioritize multiple competing tasks
- High problem solving and analytical abilities for diagnosis and repair
- Ability to exercise judgment and decision-making in the diagnosis and resolution of incidents
- Demonstrated ability to work independently and to prioritize multiple competing tasks
- Ability to travel up to 15% state-wide and nation-wide is required
What We Offer:
Compensation & Benefits
- Salary $27.00-$33.00 / hour
- Commensurate with experience, paid weekly. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.
- Two days per week remote work option for non-field roles depending on position and performance.
- Medical, Basic Vision, Regenexx, Teledoc, Hearing, Mental Health (Low deductibles and out-of-pocket maximums) - $15 weekly premium for employee or employee plus family coverage.
- Dental – 100% employer-paid premium.
- ThrivePass Health & Wellness Reimbursement Program - $250 quarterly, $1,000 annually for health and wellbeing-related purchases.
- Annual Paid Time Off starting at 15 days plus 10 paid Holidays (Cultural Celebration Day is a floating holiday).
- Generous 401(k) Plan with 100% match up to 6%; immediate vesting, and Annual profit-sharing potential.
- Superior educational assistance program (support for educational costs, internal training, and more!).
- Company-paid short and long-term disability, life, and accidental death & dismemberment.
- Company-paid business travel accident insurance.
- Employee Assistance Plan (EAP).
- Various voluntary plans available including supplemental vision, accident and critical illness, ID theft, group legal, group auto & home, and additional voluntary life insurance plans for employees and dependents.
Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact our Employment Hotline at 1-855-635-1321.
MYR Group, Inc. and our subsidiaries are proud to be Equal Opportunity Employers. We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.
MYR Group does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer.
MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.
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