As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
We have an outstanding opportunity for an
International Student Services Program Coordinator.
Under the general supervision of the Assistant Director for Student Services & Compliance, the International Student Services Program Coordinator oversees International Student Services (ISS) front office services by providing direct support to international students in person and virtually as well as by phone and email. The Program Coordinator manages and supervises a team of student employees, which includes hiring, onboarding, and on-going training. This position also supports student services & compliance by serving as a Designated School Official (DSO). The Program Coordinator provides quarterly SEVIS registration support for the Assistant Director and SEVIS Coordinator to help ensure continued compliance with federal reporting deadlines.
As a Designated School Official, the ISS Program Coordinator supports ISS by processing routine non-advising immigration requests for incoming, current, and former F-1/J-1 international students. This includes processing travel signatures, letters of support (SSN/ITIN), document requests, SEVP reporting, etc. This position allows the immigration advisors to focus on the complex requests which require nuanced review, student follow up, and a deeper knowledge of F-1/J-1 federal rules and regulations. The ISS Program Coordinator contributes to institutional compliance with federal regulations by assisting with the quarterly SEVIS reporting processes which includes academic program updates, enrollment-related requests, or other compliance requests.
The ISS Program Coordinator helps maintain and update student records in Terra Dotta, SEVIS, and UW student database to ensure University compliance with U.S. federal immigration regulations. The ISS reception team is the first point of contact for students contacting the office. It is critical that accurate information is provided and all student employees have correct information/training.
Duties & Responsibilities
Directly manage ISS front office services by providing direct guidance and consultation to international students seeking assistance, information, or resources from the ISS. Maintain a high level of professionalism and customer service in managing inquiries and coordinating responses as needed. Supervise team of ISS student employees who support ISS reception services in person, virtually, and by phone and email. Supervisory responsibilities including hiring, training, directing work, approving time, and coordinating schedules and coverage.Serve as a Designated School Official (DSO) to process routine non-advising immigration requests for incoming, current, and former F-1/J-1 international students. Apply expert knowledge of federal regulations, interpret policies, and follow protocols with full accuracy and sharp attention to detail.Support the Assistant Director, SEVIS Coordinator, and Director on other compliance or ISS projects as needed.Coordinate and support the ISS immigration document retention policy. Maintain compliance and discretion in processing document copy requests from current international students and alumni following UW, ISS, and federal retention schedules.Coordinate and manage ISS office supplies and other purchase requests. Collaborate with EOSS staff for purchases, work orders, or other ISS/building requests.Other duties as assigned.Requirements include:High school graduation or equivalent AND two years of experience in student/academic services OR equivalent education/experience.
Additional Requirements include:U.S. federal regulations require a DSO have U.S. citizenship or Permanent Residency by time of hire.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Desired:- Bachelor’s degree or equivalent experience.
- Experience working with international students in an academic environment.
- Careful attention to detail and strong organizational skills, including the ability to manage multiple tasks simultaneously and work under pressure to meet various deadlines.
- Ability to learn, understand, and communicate complex immigration regulations as well as university policy.
- Work experience as a DSO and with the SEVIS immigration system.
- Experience and comfort using a variety of platforms such as MS Teams, Outlook, Office 365, Zoom, and an immigration software like Terra Dotta - ISSS, Sunapsis, or Ellucian ISSM.
- Demonstrated analytical and problem-solving skills.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready.
Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.