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School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Duke Title: IT Analyst

Position Description,

This position may have an opportunity to work remote. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC.

Occupational Summary

Support the analytical, data and information needs for assigned customers. Collaborate with assigned teams to deliver data requests, efficiently leveraging available applications and data across the system; provide consultation support on available tools, design options, data elements, and reports. Maintain and troubleshoot existing reports available on all supported platforms; identify early issues and blocks and escalating as needed. Apply Agile methodologies around short term deliverables, consistent communication out to team and customers, long term objectives.

Work Performed

Responsibilities – 60% Effort

• Provide data, reports and analytic support for operational, strategic and research stakeholder groups leveraging analytical assets and tools available across the system.
• Accurately apply data domain knowledge in the design and build of reporting, information, and analytic solutions.
• Select, manipulate, integrate, analyze and validate data from multiple sources.
• Write and maintain the code and technical documentation for analytical data tools.
• Perform quality assurance testing and validation with customers to ensure completeness and accuracy of data prior to migration into the production environment. Enact solutions to ensure accuracy as needed.
• Understand and follow all established guidelines for data development, migration and maintenance to relevant data environment(s).
• Ensure all deliverables conform to the established standards; including change management processes, naming conventions, and maintenance of the reporting library.
• Support and contribute to team foundational efforts around best practice and infrastructure optimization, as surfaced through retreat efforts.

Project Management – 10% Effort

• Understand the project purpose and desired outcomes. Gather data requirements and translate into analytical solutions. Document data deliverables for the project.
• Collaborate closely with stakeholder to understand deliverable roadmap and ensure projects meet deadlines. Attend meetings as required. Communicate updates to stakeholders regularly.

Communication – 15% Effort

• Clearly convey, orally and in writing, technical information to a technical and non-technical audience.
• Communicate concerns clearly in a professional manner. Refer complex questions and escalate issues to others as appropriate.
• Respond timely to emails, phone calls and questions, generally within one to two business days. Update stakeholders regularly on the status of work requests.
• Be proactive and actively participate in team meetings, committees, task forces and ad hoc groups.
• Embrace team values such as active participation, active listening and transparency.

Technical Consultation – 15% Effort

• Stay up-to-date on EHR, databases and data tools. Understand the strengths, limitations and best uses of each environment. These include, but are not limited to, Clarity, Caboodle, EPIC Cogito tools, Registries and Universes, Tableau, and SQL (Oracle & Microsoft SQL server).
• Stay up-to-date in relevant databases and programming languages. Understand the strengths, limitations and best uses of each.
• Work with customers to understand and offer the best technical solution for their specific needs

Other work as assigned.

Skills

• Self-starter and self-motivated
• Able to effectively work on a multi-disciplinary and diverse team
• Proven ability to learn and apply new technical skills consistently and quickly
• Proven ability to follow instructions and ask questions when unsure
• Solid and effective written, interpersonal, oral and presentation skills
• Attentive to detail and organized

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Preferences

Proficient with Microsoft Suite products (Outlook, Word,…). Experience with Epic, Clarity, Caboodle, Tableau & SQL programming skills preferred. Project management experience. Healthcare experience.

Qualifications Required At This Level

Education/Training

Bachelor degree or 4 years of experience equivalent to a degree.

Experience

Any level considered.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.