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Position Summary/Position

Under the direction of the Health Education Manager, the Supervisor, Community Health Worker will primarily support the Health Education - Community Health Worker team. This scope of work includes but is not limited to, driving the work of wellness & prevention (in the DHCS Population Health Management Policy Guide) such as health navigation, connecting Members to their PCP or referring forward, coordinating Member benefits, screenings, assessments, and general health promotion. Operational oversight includes, monitoring regional field teams, the daily maintenance of work schedules, calendar of events, procedural compliance, and quality assurance. Supervision of the Team is evaluated using a variety of performance standards including metrics, productivity measures, and quality control monitoring.

Major Functions (Duties and Responsibilities)

1. Provide operational leadership and oversight of the field team to provide direct Member facing preventive care services to ensure services meet Member experience, cost effective, and quality assurance requirements are delivered to Members. This includes maintaining accurate knowledge and competence around various screening and assessment tools, health plan resources & benefits, and knowledge of systems/process to engage Members with their PCP or referral path forward (e.g., closed loop referral).
2. Leads appropriate trainings and/or practicum to ensure the team is able to roll out new activities with competency, efficiency, and consistency of work. (i.e. new screenings tools, member informing health navigation topics, etc.)
3. Monitors the workflow and ensures the team functions as part of an integrated care team to support overall Basic Population Health Initiatives.
4. Leads and supports the team to outreach and engage Members with their PCP, for appropriate utilization of preventive health care services with their PCP.
5. Ensures the team’s timely response to referrals for programs/services. In additional, monitors the appropriateness of the team referring forward for other health plan services or resources.
6. Support the team to ensure the delivery of services with cultural competency and consideration for disparate populations to close equity gaps.
7. Support Team Member Success and Engagement by setting goals and measures for successful program implementation; provides timely and relevant feedback to Team Member for continuous improvement; and removes barriers to support successful adherence and completion of strategic regional workplans.
8. Keep the Team informed of any programmatic and/or organizational changes across IEHP departments to ensure accurate information is being provided to all Members and Partners.
9. Demonstrate proficiency in utilizing monitoring systems (such as Cisco, MHK, MediTrac, SuperSearch and Web Portal). Conduct weekly quality assurance activities including but not limited to Verint Monitoring, Workforce Management Reporting. Communicates regular feedback to Team Member based on audits in Cisco or Verint System.
10. Model the importance of Member experience and engages the team to support process improvement activities, as well as support the delivery of activities and services that reflect IEHP’s Mission, Vision, and Values.
11. Partner with key stakeholders (internal and external) to establish and maintain workflow processes ensuring the delivery of high-quality services at specific project sites. Provide hands-on, on-site support to the team with events and activities, as needed.

Supervisory Responsibilities

Experience Qualifications

Three (3) years of progressive experience of supervision experience with demonstrated team leadership ability to manage diverse field team. Must have experience in Promotora or community health worker model in the community and demonstrating knowledge in understanding how to engage Members in culturally sensitive manner. within required.

Education Qualifications

Bachelor’s degree in Community Health, Health Promotion, or a related field from an accredited institution required

Professional Certification

Community Health Worker Certification required upon hire or within first year of hire.

Drivers License Required

Knowledge Requirement

Skills Requirement

Abilities Requirement

Proven ability to be analytical and possess time management capabilities.

Commitment to Team Culture

The IEHP Team environment requires a Team Member to participate in the IEHP Team Culture. A Team Member demonstrates support of the Culture by developing professional and effective working relationships that include elements of respect and cooperation with Team Members, Members and associates outside of our organization.

Working Conditions

Field position requiring travel for oversight of field team. May require some evenings and weekends to support the team.
Position is eligible for telecommuting/remote work location upon completing the necessary steps and receiving HR approval. All IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main campus for mandatory in-person meetings or for other business needs as determined by IEHP leadership.

Work Model Location

Physical Requirements