Job Description
To work as part of the PCN wider team providing support for the Practices teams (both clinical and administrative). Work with the Clinical Pharmacists Provide clinical and professional support to GPs and other members of the primary healthcare team. Medicines reconciliation post discharge and on other transfers of care, actioning changes where appropriate within competencies. Undertake reviews to ensure adherence to monitoring and shared care protocols.
Phone consultations to offer patients medication advice and medication reviews. Day to day handling of prescription queries within area of own competence. Review nursing home prescription requests. Carry out housekeeping whilst in patient records e.g., dose optimisation and medicines synchronisation.
Improve prescribing processes at the practice which may require delivery of training and development to practice based prescribing clerks to support improved co-ordination and effective administration within the Practice. Promotion of electronic repeat dispensing and online ordering. Assisting in advising clinicians of alternative meds when notified item(s) are unavailable. Assist in practice response to complaints or significant events.
Liaise with other pharmacy stakeholders e.g., Medicines Management Team, community pharmacy and hospital pharmacy teams. Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the Data Protection Act; Caldecott Guidelines; and the Confidentiality Code of Conduct. To assist with the development and review of medicines audits utilising the TPP GP practice clinical systems to conduct the audits. Ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within the practice over an appropriate time frame and to advise on any medication changes that occur as a result.
Promote cost-effective, safe, evidence-based prescribing in accordance with national and local guidance. To undertake training and development, to ensure the required knowledge and skills for practice-based work. Support students and trainees as required. Provide health promotion support.
ADMINISTRATIVE RESPONSIBILITES Participate in the administrative responsibilities of the practice team. Ensure the clinical computer system is maintained with accurate data entered in a timely manner. Ensure accurate completion of all necessary documentation associated with patient health care. Review and process data using accurate read codes in order to ensure easy and accurate retrieval for monitoring and audit purposes.
Understand own and other responsibilities to the organisation regarding the freedom of information act. Collate, analyse and present clinical data and new guidance to the rest of PHCT for areas of responsibility. Ensure e-learning modules are completed as per agreed timelines. Implement and adhere to the practices policies and procedures.
Adhere to the practice procedures/policies to notify absences and request leave. Appearance and Conduct Conduct yourself in a manner which is professional, polite and friendly. Present a smart and professional image at all times ensuring that your uniform is kept clean, tidy and in good repair. Work as an effective team member, supporting colleagues.
Wear the name badge provided by the Practice at all times whilst on duty. Refrain from wearing jewellery or nail polish whilst on duty. HEALTH, SAFETY & SECURITY The post holder will promote and maintain their own and others health and safety as per practice policy/guidelines. Use the personal security systems within the workplace according to practice guidelines.
Identify the risks involved in work activities and undertake them in a way that reduces the risks, reporting to the Practice Manager as per policy, any shortfalls. Make effective use of training to update knowledge and skills when required. Maintain mandatory training in CPR and Anaphylaxis as per current procedures. Maintain mandatory training of child health/vulnerable adult procedures and statutory local guidance and referral criteria in regard to safeguarding policy.
Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintenance of equipment and furniture within your area of responsibility. Use the computer monitor safely. Ensure own workstation is adjusted appropriately to ensure own safety/well-being. EQUALITY AND DIVERSITY The post holder will support the equality and diversity rights of patients as per the practice policy.
Act in ways that recognise the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies and current legislation. Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues. Treat all patients, carers and colleagues fairly and with respect. Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.
Behave in a manner which is welcoming, respectful and non-judgemental at all times. Act as a role model in good practice relating to equality and diversity. Confidentiality Ensure all information held at the Practices about patients, whether held electronically or in hard copy is treated as confidential and kept in a secure manner/environment. Ensure all other information about the Practices e.g., financial or other business matters is also treated as confidential.
COMMUNICATION The post holder should recognise the importance of good interpersonal skills. Communicate effectively with other disciplines across primary, secondary and tertiary care services as and when necessary. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication, responding accordingly to ensure patients are fully informed and consent to treatment. Anticipate barriers to communication and take actions to improve communication.
QUALITY Report to the Manager issues of quality and risk in the care of patients. Recognise and work within own competence and professional code of conduct. Participate in the maintenance of quality governance systems and processes across the practice. Produce accurate, contemporaneous and complete records of patient consultations, consistent with legislation, policies and procedures.
Practice in accordance with agreed high standards of care Know the practices policies, especially the Freedom to Speak Up policy, available on the practice intranet. Understand and apply legal policy that supports the identification of vulnerable and abused children and adults health procedures and local guidance. Prioritise and manage your own workloads efficiently in a manner that maintains and promotes quality. Assess effectiveness of care delivery through self and peer review and participate in improvements and feedback where required.
Participate in team activities that create opportunities to improve patient care. Work effectively with team members and other agencies to meet patients needs. Support and participate in shared learning across the practice and wider organisations. Support the practice in implementing evidence-based guidance including NICE and NSFs.
Support the practice in its high achievement status. Participate in the review, management and identity of any learning points from patient complaints and significant event process. SERVICE IMPROVEMENT Support structures in place to ensure the smooth running of the practice. Be aware of and, if appropriate, assist in current clinical audit/guidance.
Have a flexible approach to working hours in order to respond positively to the business needs. PERSONAL / PROFESSIONAL DEVELOPMENT Maintain professional accountability and development by attending relevant courses were deemed necessary. Support the development of others in order to maximise potential. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
Take responsibility for own development, learning and performance and participate in the annual appraisal process, acting as a positive role model. Participate in required mandatory training by the practice as part of their employment. Maintain professional standards and take appropriate action if standards are not met, challenging complacency and actions that are not in the interest of patients or service users. Participate in the planning and implementing of changes within the area of care responsibility.
Participate in planning/engagement of practice-based commissioning or initiatives. Recognise and understand the roles and responsibilities of individuals working within the primary health care team and promote professional development of yourself and other members of the team. Understand own role and scope and identify how this may develop over time. Ensure awareness of resources of support and guidance available to patients.
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