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THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.

This position is responsible to actively participate in the design and delivery of various projects and enhancements as the Agency continues our upgrading of data standards, applications, and platforms. This includes development of business requirements, gap analyses, test plans, and other project documents.

"A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities."

As an IT BA, you are accountable for multiple projects and will:
1. Collaborate and coordinate effectively with IT, business team members, and external stakeholders.
2. Effectively provide the analysis of user needs, as-is and to-be-processed; gather and document requirements for software development and business processes; and support the design, implementation, and testing of new software development.
3. Create case studies, requirements, use cases, user stories, test plans and scripts, user guides, presentation materials, and other project documentation.
4. Participate in functional and user acceptance testing of new software applications and enhancements.
5. Assist in problem solving: define the problem, perform root cause analysis, explore options and solutions, understand constraints, and recommend the best solution based on data-driven analysis.

Essential Duties and Responsibilities:
1. Define requirements and business cases for technology developments.
2. Participate in analyzing and documenting existing processes and systems for possible improvements and recommend new or revised systems; may develop instructional materials, training, and job aids.
3. Participate in the analysis of user needs and the design and implementation of new or modified management information systems, such as use case analysis.
4. Provide assistance in designing reporting systems, forms, and related business tools.
5. Collaborate and coordinate effectively with IT and business team members, translating between business and technical staff to derive clarity from ambiguity.
6. Interview employee and customers at all levels to analyze policies, work procedures, and operational methods for the needs of analysis stage of system development.
7. May participate in user acceptance testing, assist in upgrades and patching; may participate in smoke testing and develop test plans; plan, conduct, and document results of testing.
8. Participate in problem solving: defining the problem, performing root cause analysis, exploring options and solutions, understanding constraints, and recommending best solution base on data-driven analysis.
9. Develop quality documentation such as requirement specification, user guides, presentation materials, correspondence, and use cases.
10. Demonstrate effective interpersonal skills to establish credibility and rapport with team members, management, and stakeholders. Communicate finding, results, requirements, and timelines in an objective manner.
11. Appropriately escalate concerns or issues to more senior staff.

The Public Education Department's Divisions, Bureaus, and Programs.
Local Educational Agencies (LEAs) i.e. School Districts and Schools.

Our wish list for the Ideal Candidate:
Strong customer service, elicitation, problem solving, and analytical skills.
Ability to quickly understand complex issues and communicate effectively.
Experience working on a medium sized software application project.
Experience working on a project team using PMI best practices.
Experience working with diverse stakeholder groups.
Experience creating Software Requirements and Test Scripts.
Experience using Google Workspace and Office 365.

Bachelor's degree in any field and two (2) years of experience in information technology or business analysis. Substitutions Apply. See Substitution Table below. PMI-PBA certification may be substituted for one year of education.

Must possess and maintain a valid New Mexico's Driver's License.

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.