At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM
At HealthSmart, the Patient Advocate HSRx supports patients and families by accessing financial resources for pharmaceutical co-pays through Not-For-Profit Organizations and Manufacturer Programs.
We are seeking a Patient Advocate . This role works directly with patients and families to answer questions regarding their insurance benefit structure and assists in obtaining information required for applications and processes needed for medications and co-pay amounts for treatment.
Location: Remote Nationwide
Schedule: Ability to work Monday- Friday between the hours of 8 AM - 8 PM CST (9 hour shift with scheduled lunch and breaks)
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Enroll members by calling and emailing patients or designated family members
- Maintain member records in salesforce or other approved documentation program
- Assist with program and process applications by filling out applications with patient information
- Obtain and handle patient documents required for applications with complete confidentiality
- Cultivate PAP’s, Manufacturer, and other assistance programs relationships to secure funding for medications and treatments
- Address problems and concerns related to pharmacy financial needs to/for patients and families
- Serve as a liaison between patients, physicians, advocacy funded programs and other financial assistances
- Understand current health insurance and pharmacy benefit coverage
- Navigate multiple systems to ensure the resources provided best-fit the patients’ needs
- Utilize manufacturer’s financial resources
- Provide information to patients and families regarding their benefit plan and pharmacy benefit coverage
- Maintain professional relationships and convey information to authorized members
- Initiate priorities to peers and collaborate with cross functional teams on operational and sales initiatives
- Maintain files, process incoming calls, emails and provide other general support to members
- Resolves problems/issues correctly and independently
- Escalates any unresolved member enrollment issues to leadership
- Deliver database and system analytics to leadership
- Other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of customer service experience
- 2+ years of experience working in the medical field
Preferred Qualifications:
- 1+ years of pharmacy experience
- 1+ years of Financial Assistance background
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island or Washington residents is $16.00 to $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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